Coordinador Customer Excellence LatAm North
Share
Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact.
What does that mean for you Youll join an international organization big enough to take you anywhere and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through ourHybrid Work Model.
Job Description
Key Responsibilities May Include:
- Lead the resolution of complex and critical customer inquiries delivering first-level support and guiding customers through service solutions system navigation and business processes.
- Collaborate with internal stakeholders (e.g. Key Account Management Finance Operations) to troubleshoot and resolve customer issues conducting root cause analysis and implementing long-term corrective actions.
- Oversee the resolution of billing disputes and discrepancies ensuring accuracy in ERP systems and clear communication of outcomes to customers.
- Monitor customer account performance utilizing control and financial reports to identify discrepancies trends and opportunities for process optimization.
- Maintain accurate customer records and service-related data within CRM systems ensuring timely and accurate completion of tasks and adherence to key performance metrics.
- Support customer engagement initiatives by coaching team members providing feedback and fostering a positive customer experience through proactive communication and quality monitoring.
- Proactively manage high-priority issues related to service delivery and order fulfilment working closely with internal teams such as Logistics and Operations to minimize impacts and keep customers informed.
- Contribute to continuous improvement efforts by identifying areas for operational enhancements streamlining processes and ensuring alignment with customer service best practices.
Te apasiona la atención al cliente y la optimización de procesos
Únete al equipo de Servicio a Cliente como Coordinador!
Tu propósito será brindar servicio al cliente desde el punto de vista administrativo y en asuntos relacionados con la eficiencia de activos manejo de cuentas pedidos y análisis del comportamiento del cliente.
Qué harás
Gestionarás pedidos entregas y transferencias asegurando un flujo eficiente.
Resolverás incidencias de calidad y transporte manteniendo altos estándares de servicio.
Coordinarás cancelaciones cambios y adelantos de pedidos.
Brindarás capacitaciones sobre herramientas digitales (myCHEP) criterios de calidad y procesos clave.
Monitorearás stocks salud de cuentas y reportes BI apoyándote en SAP y CRM.
Lo que buscamos en ti:
2 años de experiencia en Servicio al Cliente y gestión de cuentas.
Conocimiento avanzado de Microsoft Office.
Manejo de SAP CRM y bases de datos.
Habilidad para análisis y resolución de problemas.
Por qué unirte a CHEP
Impacto real en la sostenibilidad y la innovación logística.
Oportunidades de desarrollo profesional y capacitación continua.
Cultura colaborativa y enfoque en la excelencia.
Remote Type
Hybrid RemoteSkills to succeed in the role
Account Management Active Learning Adaptability Cross-Functional Work Curiosity Customer Data Management Customer Due Diligence (CDD) Customer Engagement Customer Retentions Customer Satisfaction Customer-Support Data Integrity Digital Literacy Emotional Intelligence Empathy Initiative Issue Management Order Processing Problem Solving Process Improvements Relationship Building Sales CoordinationWe are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at
Key Skills
- Business Development
- Company Policies
- Customer Service
- Financial Performance
- Revenue Growth
- Oversight
- Regional Sales
- Account Management
- Project Management
- Product Line
- Ensure Compliance
- Human Resources
- Procedures
- Sales Goals
- Direct Reports
About Company
Middle East & North Africa’s leader in supply chain solutions, with a presence in the Middle East since 2003, CHEP is registered as 100% privately CHEP owned businesses, which enables all of our customers to deal with CHEP in a confidential manner. CHEP has a footprint throughout the ... View more
