HFC Operations Coordinator

Hi were HUB. We are amongst the nations largest insurance brokerages advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.

Job Description:

The HFC Operations Coordinator plays a pivotal role in supporting the operational efficiency and strategic alignment of the HUB Financial Center. This role bridges the three core pillars of HFC Operations Team Business Process Outsourcing (BPO) Reporting and Financial Assumption Calculations by providing structured coordination administrative oversight and operational continuity across initiatives. The coordinator will ensure that communication documentation and governance practices remain consistent organized and aligned with enterprise goals.

Responsibilities:

• Planning & Coordination - Organize and manage activities across BPO Reporting and Financial Calculation teams including project milestones recurring deliverables and initiative timelines.
• Communication & Stakeholder Engagement - Maintain effective communication with internal leaders business partners and vendor teams; contribute to newsletters dashboards and Data Hub highlights summarizing key updates and metrics.
• Meeting & RAID Log Management - Schedule and facilitate recurring meetings maintain agendas and minutes and manage RAID (Risks Assumptions Issues Dependencies) logs to ensure clear visibility of ongoing initiatives.
• Documentation & Standardization - Review and organize documentation to ensure consistency with HFC operational guidelines including SOPs process maps and reporting templates.
• Technology & Access Management - Support the administration of operational tools and systems (e.g. Power BI access groups SharePoint libraries Smartsheet dashboards intake management tools).
• FPMO & Governance Liaison - Partner with the Financial Project Management Office (FPMO) and cross-functional teams to align governance project tracking and process improvement initiatives.
• Operational Evolution - Support the continued development and maturity of the HFC Operations structure contributing to process design and team evolution.
• Innovation & Expansion - Collaborate on new and ongoing initiatives as the HFC Operations team continues to expand scope.

Core Skills:

• Organizational & Time Management
  • Ability to plan timelines manage resources and handle multiple tasks simultaneously.
  • Strong prioritization and deadline management skills.
• Communication & Interpersonal
  • Clear verbal and written communication.
  • Active listening and conflict resolution.
  • Ability to liaise between stakeholders clients and team members.
• Problem-Solving & Critical Thinking
  • Identifying issues early and proposing practical solutions.
  • Analytical skills for evaluating project risks and technical challenges.
• Leadership & Collaboration
  • Coordinating cross-functional teams.
  • Motivating team members and fostering collaboration.
• Technical Proficiency
  • Familiarity with project management tools (e.g. MS Project Asana Trello).
  • Basic understanding of budgeting scheduling and reporting software.

Preferred Qualifications

• Bachelors degree in Business Administration Project Management or related field.
• PMP CAPM or Agile/Scrum certifications are highly valued.
• 13 years in coordination or related roles.
• Familiarity of shared services or accounting functions
• Proven success in supporting the build and launch of strategic initiatives.
• Experience in creating and maintaining supporting documentation and reference materials.
• Excellent communication skills with the ability to build strong trust-based relationships across teams.
• Comfortable navigating shifting priorities and adapting quickly to competing needs.
• Highly detail-oriented with strong organizational skills and a solutions-driven mindset.

Disclosure required under applicable municipal regulations in NY and NJ as well as the law in Colorado California and Washington states: The expected salary range for this position is $28.00 to $36.00 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role we encourage you to submit your application. By doing so we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

Disclaimer: By applying to this job and providing your mobile number you are agreeing to receive an initial text from HUB International which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.