Customer Service Advisor
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Job Summary
Are you enthusiastic about delivering exceptional customer service Do you excel at staying composed while communicating and solving problems to ensure customers feel supported If so join us as a Customer Service Advisor and enjoy all the rewards of working for one of the worlds leading banks.
As well as asalary starting from 24000for a 35-hour week you can expecttwo fixed pay increments of 750 each in your first year(the first after your 6 months probation then at the end of your first year on completion of a competency assessment). We alsooffer free parking on-site gym lunch on us scheme and subsided on-site nursery- not to mention an impressive range of company benefits including25 days paid holiday ( bank holidays) employee discountsandpension/healthcare schemes. We also providehybrid workingwhich gives you the best of both worlds.
You dont have to bring us banking or even customer service experience but there are essential skills that we look for:
- Active listening: listen carefully retain key details and accurately understand our customers concerns.
- Effective communication:clearly communicate information ask the right questions and ensure customers understand solutions.
- Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
- Empathy and support: understand the customers perspective and tailor your approach accordingly to support.
- Resilience: remain calm when dealing with customer questions competing priorities and a demanding workload.
- Accountability: resolve customer queries in-line with policy and guideline.
- Following Process: follow procedures or making appropriate escalations where necessary.
- Digital Fluency: have confidence and a good capability with technology.
We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role our systems and products and supported in our Academy where youll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.
Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week unfortunately we will not be able to progress your application.
Our application process consists of:
- Online Contact Centre Skills Assessment
- A telephone-based Recruiter Interview
- Final face-to-face interview with the business and an online Values Based Assessment
Our Contact Centre is open between 7.30am-7pm Monday to Friday and we are specifically looking for people who can work full-time. Flexibility is required as these are key hours when our customers need us the most. If successful in your application an appropriate available shift pattern will be discussed with the team.
We operate a hybrid working environment which means you will work at our office in Leeds some of your time and then remotely from home. To be able to work from home you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role but youll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.
Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess please get in touch with our Recruitment Helpdesk:
Telephone: 44
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
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