Service Trainer

Garden Grove, CA - USA

Monthly Salary: $ 70000 - 110000

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

About Harbinger

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbingers best-in-class team of EV battery and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form Revolutionary Foundation.

Job Overview

The Service Trainer is responsible for developing coordinating and delivering high-quality hands-on technical training programs to service technicians working at our authorized EV dealer network. This role requires travel to various dealer locations and training centers to ensure all technicians possess the knowledge and skills necessary to maintain Harbingers vehicles to the highest standard of quality and safety. The ideal candidate will have a passion for teaching and a strong background in electric vehicles and related technologies. This role will involve designing developing and delivering training programs for electric vehicle technicians maintenance personnel and other stakeholders.

What Youll Do

Training Delivery

Conduct comprehensive multi-day instructor-led technical training sessions on EV-specific topics including high-voltage architecture and safety procedures battery systems charging infrastructure powertrain components vehicle networking diagnostics low voltage architecture chassis and advanced driver-assistance systems (ADAS).
Deliver training using a variety of methods including classroom instruction hands-on labs virtual sessions and on-the-job coaching.
Adapt training style and content to meet the needs of diverse audiences and experience levels.
Serve as a technical resource and mentor for service technicians providing guidance and support to enhance their skills and knowledge.

Curriculum Development & Maintenance

Collaborate with Engineering Service Operations and Technical Publications teams to develop new training modules and update existing materials based on new vehicle launches service bulletin changes and emerging field issues.
Create and maintain training aids lab vehicles diagnostic tools and participant manuals.
Maintain expert level knowledge of Harbinger vehicles systems technologies and repair systems.

Assessment & Certification

Develop and administer practical and written exams to evaluate technician competency.
Manage and track dealer technician certification progress within the companys Learning Management System (LMS).

Field Support & Feedback

Act as a technical resource providing ad-hoc support and coaching to dealer service management and technicians.
Collect feedback from the dealer network on training effectiveness and technical documentation to drive continuous improvement.

Safety & Compliance

Ensure all training emphasizes and strictly adheres to company and industry standards for high-voltage safety and proper use of specialized service equipment.

Travel

Maintain a flexible schedule with required domestic travel up to 50% to various dealer sites and regional training centers. Can be heavier or lighter at times.

Who You Are

Experience

Minimum of 5 years of experience as a Service Technician Automotive Trainer or in a related technical role.
Minimum of 2 years of direct experience working with or training on High Voltage (HV) EV systems and components.

Technical Expertise

Deep understanding of automotive electrical theory diagnostic procedures and vehicle systems.
Proven ability to read and interpret complex wiring diagrams schematics and service manuals.
Must hold or be able to immediately obtain a recognized certification in High-Voltage EV Safety (e.g. from an OEM SAE ASE or industry standard body).

Training/Soft Skills

Exceptional presentation communication and interpersonal skills.
Demonstrated proficiency in developing and delivering engaging technical content to adult learners.

Education

Associates Degree in Automotive Technology Technical Education or a related field; or equivalent experience.

Preferred Qualifications

Bachelors Degree in a technical or education-related field.
Prior experience in a dealer or OEM training role.
Familiarity with Learning Management Systems (LMS) and virtual training platforms.

Key Benefits & Perks:

Comprehensive Health Dental & Vision (HDV) 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k HSA FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

California Pay Range

$70000 - $110000 USD

Equal Opportunity

Harbinger is an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry sex sexual orientation gender gender expression gender identity genetic information or characteristics physical or mental disability marital/domestic partner status age military/veteran status medical condition or any other characteristic protected by law.

Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation such as those covered by the Americans with Disabilities Act that requires accommodations to assist you in the search and application process please email us at

Candidate Data Privacy

Harbinger may collect use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (Candidate Personal Data). This data includes contact demographic communications educational professional employment social media/website network/device recruiting system usage/interaction security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out analyzing and improving our application and recruitment process including assessing you and your application and conducting employment background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties including individuals on our HR legal and finance teams and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbingers service providers including providers of background checks staffing services and cloud services.

Harbinger may transfer or store internationally your Candidate Personal Data including to or in the United States Canada the United Kingdom and the European Union and in the cloud and this data may be subject to the laws and accessible to the courts law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.

About HarbingerHarbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbingers best-in-class team of EV battery and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the...