Aftersales Manager

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading high-tech multinational company based in Shenzhen China. It operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Your responsibilities:

• Drive and develop partners service preparation execution and service performance assessment establish annual service target and ensure the goal achievement steering the partners continuous service level improvement.
• Coordinate with legal and commercial team to sign After-sales agreement
• Regional regular visit organize meeting workshop and other activities with regional partners review the business plan. Be responsible for the after-sales projects development execution and assessment.
• Secure the quality of our service network by timely training tooling and other supportive materials
• Regional customer satisfaction management (NPS) assist partners to close customer complaint in time Goodwill authorization and management.
• Investigate and collect Market information and cooperate with HQ for business plan and strategy.
• Coordinate with Customer Service team to achieve customer satisfaction goals
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.;
• Coordinate the after-market activities and service campaign implementation;
• Introduce BYD Aftersales Service IT system/ platform such as DMS LMS TIS to regional dealership and its authorized service network ensure those system/ platform to be deployed in each terminal service shop.

Your profile:

• HBO (bachelor or master) working and thinking level acquired by education or work experience
• Experienced as After Sales Manager within an OEM environment (mobility preferably automotive)
• Proven leadership skills; at least 5 years managerial experience is required
• Affinity with electric mobility
• Willing to travel on a frequent basis within the territory and abroad (including potential trips to China) indication 25% of your time
• Strong communication and negotiation skills and excellent knowledge of English and local languages. Chinese is a plus

Our offer:

• Job in a fast-developing company that embodies sustainable and forward-thinking technology;
• International management position
• Performance and experience based competitive remuneration

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team