Director of Digital Strategy and Systems

***NOW HIRING***

Position Overview

IslandWood seeks a dynamic hands-on
Director of Digital Strategy and Systems to lead and execute the organizations digital transformation and technology vision. This role is ideal for a forward-thinking strategic innovator who can also actively implement and optimize solutions. You will ensure
that our systems data digital processes and people work seamlessly together maximizing the value of our existing technology investments enhancing user experience improving efficiency and enabling innovation in service of our mission.

Reporting to the COO the Director will shape IslandWoods technology strategy and roadmap bridging business goals with digital solutions. This includes leading organizational change modernizing legacy processes improving knowledge management ensuring data integrity and integration across platforms and helping every department leverage technology to advance our mission. The Director will guide how IslandWoods systems connect evolve and support the organizations goals while ensuring sustainability alignment and continuous improvement.

Title: Director of Digital Strategy and Systems

Reports to: Chief Operating Officer

Classification: Full-time/Exempt

Pay Range:$145000 to $165000 Annual

Work Schedule: Monday-Friday

Work Location: On-site/Bainbridge Island Campus

Benefit Package:

Full-time Employee benefit package includes:

• 100% IslandWood paid Medical or a low employee contribution option offered

• 100% IslandWood paid Dental and Vision option

• HSA with IslandWood contribution (based on qualifying medical plan)

• Life/AD&D Short and Long-term Disability Insurance paid by IslandWood

• Voluntary Employee Benefits: Life/Hospital/Critical Care Insurance and Pet Insurance.

• Employee Assistance program Flexible spending accounts and 401k with employer match(after 6 months of employment)

• Variety of Employee Discounts

• Employee Discount for IW Summer Camps
  

Paid Time off annual benefit:

IslandWood offers 3 weeks paid vacation floating holidays 10 annual paid holidays and 80 hours of paid annual sick leave.(Time-off prorated during first year based on start date).

Key Responsibilities

Strategic Leadership and Digital Transformation

• Develop and execute a forward-looking digital and technology strategy aligned with IslandWoods mission and priorities.

• Lead IslandWoods digital transformation identifying opportunities to modernize automate and simplify business processes across departments.

• Establish and maintain clear systems of record ensuring integration logical data flows and consistent use of information across platforms.

• Stay ahead of and evaluate emerging technologies and tools including AI focusing on practical applications and cost-effective solutions that can advance mission delivery and improve user and customer experience.

• Partner with leadership to prioritize initiatives manage the IT budget and guide investment decisions in technology and systems.

• Serve as the primary advisor to the Leadership Team on technology-related strategy innovation and organizational impact.
  

Business Applications and Data Systems

• Oversee continuously improve and hands-on configure/manage
  IslandWoods portfolio of business applications including Salesforce Marketing Cloud Account Engagement Active Network Volunteer Hub
  Eventbrite Sage/Intact FormAssembly and
  related integrations
  leveraging and optimizing our use of MS Office (Teams SharePoint Outlook OneDrive etc.)

• Ensure applications are aligned integrated and optimized to support effective data management and efficient cross and intra-departmental workflows.

• Lead system
  governance and improvement of the organizations data model including taxonomy integrations and system hierarchy along with consistent protocols for development change requests and user access. Ensure proper standards are in place to establish and maintain data integrity.

• Partner with departments to design digital workflows that enhance impact addressing pain points replacing manual processes and reducing duplication.

• Manage relationships with technology vendors consultants and partners
  with system administrators to ensure high performance cost effectiveness and reliability.

• Actively identify and address integration points between diverse platforms (e.g. Salesforce SAGE EventPro) to streamline data flow and reduce manual effort.

Knowledge Management and Process Improvement

• Develop and implement a knowledge management strategy that organizes digitizes and maintains institutional information in accessible and intuitive ways.

• Define and document standard business processes ensuring that technology solutions reflect and reinforce these standards.

• Lead user training adoption and change management initiatives for both new and existing systems; digital tools and workflows are effectively used and improvements are sustained.

• Collaborate with cross-functional teams to identify opportunities for automation streamlined communication and improved collaboration

Partnership and Oversight

• Oversee and coordinate outsourced IT partners responsible for infrastructure security and support ensuring performance aligns with contracts and organizational standards. This role focuses on optimizing software applications and data systems while infrastructure is managed by external partners.

• Partner with the IT Technician on day-to-day tech and operational needs ensuring technology supports events programs and daily operations.

• Collaborate with Communications and Web teams to maintain the technical performance and integration of IslandWoods digital platforms.

• Ensure all systems and data are secure compliant and aligned with best practices.

Qualifications

• Proven experience leading digital transformation enterprise system integration and
  business process optimization
  with a demonstrated ability to both strategize and implement solutions directly.

• Demonstrated success in managing complex technology ecosystems comprising diverse platforms and cross-functional initiatives.

• Strong project management communication and stakeholder engagement skills.

• Strategic thinker who can translate vision into actionable plans and measurable outcomes.

• Demonstrated success in sustained change of leadership and cross-functional collaboration.

• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.

• Experience with Salesforce administration or oversight of
  similar
  CRM and related platforms including hands-on configuration customization and integration.

• Demonstrated ability to train and empower non-technical staff in the effective use of software including productivity suites like Microsoft Office.

• A pragmatic resource-conscious approach to technology with experience identifying and implementing high-impact solutions within budget constraints.

• Demonstrates sound decision-making under pressure quickly diagnosing issues and problem-solving in a proactive manner

• Demonstrates excellent judgement and ability to juggle multiple competing priorities

• Must pass child safety screening

• Must be able to comply with and maintain a smoke-free and drug-free work environment

IslandWood is an Equal Opportunity Employer and welcomes applications from qualified individuals without regard to race color religion gender sexual orientation gender identity or expression national origin age disability pregnancy genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws. We encourage diverse applicants because we believe having a staff that authentically reflects the community we serve is critical to our ability to be culturally responsive

Required Experience:

Director