Security Guard and Concierge Coordinator

Job Title: Interior Security Guard (Concierge)

Reports to: Facilities Manager

FSLA Status: Non-Exempt Full-Time

Department: Facilities

Job Purpose:

The Interior Security Guard plays a crucial role in maintaining a safe and supportive environment within the Wellness Center. Stationed primarily at the concierge desk this position serves as a central security point partnering closely with the Health and Social Services (HSS) team to monitor client activities and proactively address potential issues. The Interior Security Guard is responsible for enforcing the Client Code of Conduct responding to incidents and providing a visible reassuring presence for both clients and staff. This role requires a balance of firm boundary-setting and compassionate de-escalation-focused engagement to support our community of low-income and elderly clients including those experiencing homelessness.

Who We Are

Established in 1970 Serving Seniors helps San Diego Countys low-income seniors overcome poverty through whole-person wraparound support including meals housing health and social services and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof the Senior Wellness Center operates 365 days a year and offers two floors of integrated care including health and social services housing navigation enrichment activities lifelong learning a Cyber Café and linkage to over 25 onsite direct service partners including a senior dental center. Last fiscal year we provided overmeals and coordinated services to 6800 older adults.

Our Mission: Helping seniors in poverty live healthy and fulfilling lives.

Our Vision: All seniors regardless of income are able to thrive engage in their communities lead purposeful lives and have a place they call home.

Our Core Values:

Advocacy - Acknowledging and supporting the needs of older adults at the individual community and policy-level.

Person-Centered - Seeing the whole person providing coordinated support and treating all with dignity and respect.

Integrity Representing the values of honesty trust and transparency within our community.

Compassion & Empathy Approaching our work with a heartfelt desire to better understand and serve.

Impact Measuring and evaluating programs to ensure that for every dollar invested there is a positive impact in the lives of those we serve.

Inclusive Promoting an environment that nurtures differences and allows individuals to be their entire authentic selves.

Top Workplace Award Recipient

Serving Seniors has received the San Diego Union-Tribunes Top Workplaces Award nine out of the ten years the awards program has taken place and most recently for five years in a row from 2019-2025.

Job Duties and Responsibilities:

Client Engagement and Support: Serve as a primary point of contact at the concierge desk fostering a welcoming and secure atmosphere. Build rapport with clients while maintaining professional boundaries to support a safe community environment.

Policy Enforcement: Consistently and fairly enforce the Client Code of Conduct addressing violations with firmness respect and dignity. Clearly communicate facility rules and expectations to clients.

Incident Response and De-escalation: Respond promptly to incidents within the facility including client disputes medical alerts and behavioral issues. Employ conflict de-escalation strategies and techniques to resolve situations peacefully and safely.

Investigation and Reporting: Conduct thorough investigations into policy violations and security incidents. Draft detailed accurate and objective incident reports for all occurrences.

Record Keeping: Act as the primary record keeper for security incidents. Maintain and catalog all incident reports in the designated system ensuring records are organized accurate and accessible for review by management.

Collaboration and Communication: Partner closely with the HSS team to share information coordinate on client support strategies and ensure a unified approach to client management. Communicate critical incident information to all Wellness Center staff as appropriate.

Facility Monitoring: Monitor interior common areas including the lobby dining room and lounges to ensure a safe and orderly environment. Identify and report any safety hazards maintenance issues or security vulnerabilities.

Emergency Response: Act as a key responder for internal emergencies such as medical events or altercations and follow established protocols including the use of the AEGIX alert system.

Required Qualifications:

• Education: - High school diploma or equivalent.
• Experience: - A minimum of 3-5 years of security experience. - Experience working with vulnerable populations including homeless low-income or elderly individuals is highly preferred.
• Licensure & Certifications: - Must possess a valid California Guard Card.
• Knowledge Skills and Abilities:
• Conflict De-escalation: Must be well-versed in conflict de-escalation strategies and techniques with the ability to remain calm and composed under pressure.
• Firm Communication: Ability to communicate boundaries and enforce policies clearly firmly and respectfully without being passive or overly aggressive.
• Interpersonal Skills: Strong ability to build rapport and interact effectively with individuals from diverse backgrounds and with varying needs.
• Reporting and Documentation: Excellent written communication skills with the ability to draft clear concise and accurate incident reports.
• Collaboration: Proven ability to work effectively as part of a team especially in partnership with social services staff.
• Problem-Solving: Strong critical thinking and problem-solving skills to quickly assess situations and determine the appropriate course of action. - Unarmed security professional.

Physical Demands and Work Environment:

Onsite position primarily stationed at the concierge desk but requires mobility throughout the facility.

Regularly required to stand walk and sit for extended periods.

Must be able to respond quickly to incidents anywhere within the building.

The employee must occasionally lift and move up to 20 pounds.

Why our current employees enjoy working for us:

• We offer a comprehensive benefits package. Serving Seniors pays 100% of employees medical & dental coverage. (For employees who qualify for benefits)
• We offer paid holidays and paid time off to all employees
• We offer a floating holiday to all employees
• We offer up to a 3% match on 403(b) retirement plans to all employees
• Weve been voted a best place to work for over five years in San Diego
• We are a stable company with over 50 years of experience
• We have served thousands of older adults throughout San Diego County making a positive impact and providing a higher quality of life to these individuals

Pay: $22 - $25 per hr DOE

This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.