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Get to know us:About - Gesa Credit Union

Role Summary:

What You Will Be Doing:

1. Lead and provide directions to the credit unions Collections Team regarding recovery payments on charged off portfolio. This includes maintaining clear and productive lines of communication with all stakeholders.
2. Lead and provide direction to the credit unions management team regarding recovery efforts functions and results to ensure success and established goals for charge off and recovery.
3. In partnership with the credit unions Temenos Administrator and Information Technology department ensure that transactional functions are automated and reviewed weekly for efficiencies and accurate communication with members for placement/reimbursement of CPI premiums and recovery module enhancements in terms of charge off processes and payment files/application.
4. Utilize all forms of communication (telephone text and mail correspondence) to obtain verification of collateral insurance obtained by member to reduce exposure to the credit union as well as member.
5. Identify create and execute schedules for reports duties and member communication. Create procedures for job functions and assist with training of all Collection Support TM
6. Coordinate with assistance from CPI vendor training for Collections team Loan Servicing as well as front line member facing staff to ensure exceptional member service.
7. Provide management with high-level reporting of MTD/YTD charge/refund information in relation to charge off and lending comparison.
8. Provide management with high-level reporting for commission reports for the recovery specialist team.
9. Coordinate with third party vendors all requirements to ensure recovery of assigned credit union assets. Provide updates to management of vendor productivity and any concerns or issues in the recovery efforts and results.
10. Oversee all charge off functions for loans VISAs and deposit/checking accounts to ensure the minimum loss to credit union. Assist team with preparation of monthly management reports as required.
11. Oversee all recovery payment transaction files and application of payments to ensure the minimum loss to credit union and assist AVP Collections and Loan Servicing with preparations of monthly commission reports.
12. Facilitate and oversee required testing and validation of all system integrations vendor to DNA to Temenos.
13. Provide Collections team and/or Member with assistance in processing borrower claims as well as repo damage claims and premium deficiency claims to ensure the utmost CPI program benefits are utilized.
14. Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities.
15. Attend credit union training sessions conferences and seminars as approved by supervisor. Maintain awareness policies and regulations related to duties and responsibilities.
16. Attend regular staff meetings and one-on-one meetings with manager.
17. Develop and maintain a prominent level of expertise around the credit unions collection software Temenos. The Collections and Recovery Support Manager should serve as the credit unions subject matter expert on the CPI system Recovery payment application and continuously work to improve system processes workflows and procedures maximizing staff efficiency and effectiveness. This includes supporting outside departments and vendors during upgrades and conversions.
18. Develop recommendations for cost efficiencies process improvements pricing and enhancements to CPI and Repossessions by monitoring trends in loan performance.
19. Maintain a dependable record of attendance and timeliness.
20. Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism. Consistently display respect for all areas of diversity and levels of knowledge.
21. Display leadership values act in the best interest of the credit union. Lead by example control risk and manage/operate in a safe manner.

About You:

1. Ability to organize prioritize and manage multiple complex tasks.
2. Ability to effectively communicate ideas and information both orally and in writing.
3. Ability to maintain thorough knowledge of CPI and credit union programs products and services.
4. Ability to solve problems and exercise sound judgment when performing duties and collaborating with members.
5. Ability to analyze information and recommend achievable process improvements Management.
6. Ability to direct train lead and motivate staff to complete all tasks assigned accurately and within the prescribed time.

Leadership Core Competencies:

• Leading Others
• Developing Others
• Emotional Intelligence
• Social Responsibility
• Performance & Results Orientation

What You Will Need:

1. Five (5) to eight (8) years of similar or related experience (Financial Institution experience is preferred)
2. Experience leading directing training and motivating assigned staff.
3. Travel is required to complete training fulfil duties and/or perform responsibilities.
4. A valid Drivers License is required.
5. Must consistently display and maintain courtesy tact and diplomacy with current and potential members peers and staff.
6. Proficient with Microsoft Office programs software and standard office equipment. Experience with Temenos required. Experience with DNA required.
7. Thorough knowledge and understanding of credit union services and products preferred.

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa here are a just a few of the benefits and perks we offer:

• Competitive Pay
• Medical Dental Vision and Life Insurance
• 20 days/year of Paid Time Off Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs

Full Salary Range:

$37.91-$56.87

*While our full pay range is listed most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!

Get wise to whats possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact the HR Department at or to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Equal Employment Opportunity ()