Customer Success Executive Medical Insurance

Cairo - Egypt

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Amanleek:

Amanleek is an innovative insurance service provider located in New Cairo. Our mission is to simplify insurance services and make them more accessible for a wider base of individual and business customers. We leverage transparency trust and innovation to deliver an enhanced experience for our clients and meet the evolving needs of the insurance market through tech-based solutions and product innovation.

About the Role:

We are seeking a proactive and empathetic Customer Success Specialist to manage our retail medical insurance clients. This role is pivotal in ensuring a seamless post-sale experience fostering long-term client relationships and driving customer satisfaction and retention.

Job Responsibilities & Duties:

Guide new medical insurance clients through the onboarding process ensuring they understand their policy details and benefits.
Serve as the primary point of contact for retail clients addressing inquiries and providing ongoing support.
Collaborate with internal teams to resolve client issues promptly and effectively.
Proactively manage policy renewals ensuring timely communication and client retention.
Gather and analyze client feedback to identify areas for improvement and enhance the customer experience.
Maintain accurate records of client interactions and transactions using CRM tools.

Requirements

Bachelors degree in Business Administration or a related field.
Excellent verbal and written English communication skills is A MUST.
13 years of experience in customer success account management or customer service within the insurance sectors.
Proficiency in CRM software and Microsoft Office Suite.
Strong communication and interpersonal skills.
Ability to handle multiple tasks and prioritize effectively.
Demonstrated ability to empathize with clients and understand their needs ensuring a human-centered approach in all interactions.
Attention to detail organization skills and high sense of responsibility.
Ability to manage pressure and solve problems proactively.
Building client relations and trust through continuous support and helping them achieve their objectives seamlessly.

Benefits

Attractive bonus scheme based on performance.
Working with ownership & growth Youll have real responsibility the space to take initiative and support to grow your skills.
An energetic supportive team and a growing brand that values your voice.
Eligibility to work in hybrid model.

About Amanleek:Amanleek is an innovative insurance service provider located in New Cairo. Our mission is to simplify insurance services and make them more accessible for a wider base of individual and business customers. We leverage transparency trust and innovation to deliver an enhanced experience...

About Amanleek:

About the Role:

Job Responsibilities & Duties:

Guide new medical insurance clients through the onboarding process ensuring they understand their policy details and benefits.
Serve as the primary point of contact for retail clients addressing inquiries and providing ongoing support.
Collaborate with internal teams to resolve client issues promptly and effectively.
Proactively manage policy renewals ensuring timely communication and client retention.
Gather and analyze client feedback to identify areas for improvement and enhance the customer experience.
Maintain accurate records of client interactions and transactions using CRM tools.

Requirements

Bachelors degree in Business Administration or a related field.
Excellent verbal and written English communication skills is A MUST.
13 years of experience in customer success account management or customer service within the insurance sectors.
Proficiency in CRM software and Microsoft Office Suite.
Strong communication and interpersonal skills.
Ability to handle multiple tasks and prioritize effectively.
Demonstrated ability to empathize with clients and understand their needs ensuring a human-centered approach in all interactions.
Attention to detail organization skills and high sense of responsibility.
Ability to manage pressure and solve problems proactively.
Building client relations and trust through continuous support and helping them achieve their objectives seamlessly.

Benefits

Attractive bonus scheme based on performance.
Working with ownership & growth Youll have real responsibility the space to take initiative and support to grow your skills.
An energetic supportive team and a growing brand that values your voice.
Eligibility to work in hybrid model.