Service Coordinator KYM & Hospital Buddies

Job Description

• Salary scale:14.86/hour
• Contract: Permanent
• Hours: 37 hours per week
• Base: Kenburgh House 28 Manor Row Bradford BD1 4QU
  
• Probationary Period: Six months
• Closing Date:Tuesday 2^nd December 2025
• Interview Date:Thursday 11^th December 2025

AboutUs

Bradford District and Craven Mind is a thriving independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.

We do this through:

• Building community and individual resilience for better mental wellbeing

• Providing early intervention advice and support

• Supporting people in crisis

• Empowering and helping people to recover and sustain improved wellbeing

Watch this video to find out what its like to work at BDC Mind: our latest Impact Report and 2024-2028 Strategy: out more about our approach to Equity Diversity and Inclusion: us and youll receive:

• 25 days annual leave per year rising to 28 days with length of service plus bank holidays

• Up to two additional leave days to use each year to support your wellbeing.

• Simply Health Cash Plan to claim back on personal health costs including dental optical prescriptions physiotherapy and more.

• Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.

• Generous pension scheme and employer contribution to help you plan for a secure future.

• Discount schemes including Company Shop and Blue Light Card.

• Excellent personal development opportunities including access to Clinical Supervision.

• Enhanced sick pay after your six-month probation.

• Accredited employer with Mindful Employer Disability Confident and Real Living Wage.

Role Background

As a Service Coordinator youll play an important part in supporting our Children and Young Peoples services with a particular focus on Know Your Mind and Hospital Buddies. Working closely with the Service Manager youll help ensure teams are well organised and supported and equipped to deliver consistent high-quality care. While your primary focus will be on CYP provision you may at times contribute to other services as part of our flexible and collaborative approach.

This role suits someone who enjoys creating structure in busy environments and who takes a proactive approach to problem-solving. Youll help foster a culture where safe practice clear communication and strong teamwork underpin everything we do.

By coordinating daily operations managing schedules and keeping information flowing smoothly youll provide the stability that allows staff to focus on supporting young people. Your contribution will help the Service Manager and wider team continue to strengthen our services and deliver support that has a meaningful impact on the lives of those we work with.

Role Purpose

As a Service Coordinator youll support the effective day-to-day running of our mental health services for children and young people. Working under the direction of the Service Manager youll focus on the internal operations that keep services safe consistent and high quality. Your responsibilities will include line management oversight of daily delivery rota coordination incident and safeguarding processes and the monitoring of performance data and reporting.

By ensuring teams have the right resources systems and guidance in place youll contribute to a stable and supportive environment where staff can deliver excellent care and where young people receive the timely reliable support they deserve.

Role Outcomes

• Ensuring the service operates efficiently supporting the Service Manager in delivering high-quality care that meets operational goals
• Supporting your team to be high performing by fostering clear communication and taking a proactive problem-solving approach
• Maintain a safe and supportive environment by ensuring timely identification reporting and responding to safeguarding concerns while actively engaging with multi-agency partners
• Ensuring accurate and timely collection and reporting of service data supporting informed decision-making and continuous improvement as well as ensuring adherence to data protection regulations and best practices
• Oversee staff scheduling and rota management to ensure seamless delivery effectively managing absences and annual leave to minimise disruption
• Supporting the Service Manager to lead your team in alignment with our mission objectives policies and core values: Caring Always Working Together Supporting Everyone Enabling All and Continually Improving
• Ensure service members are supported by delivering direct sessions when needed and helping to maintain staff cover for shifts to meet service demands.
• Support the on-call rota to ensure all staff have access to support and guidance out of hours
• Actively engage in supervision team meetings and company events to contribute to a well-connected informed and supportive team environment
• Successfully complete all mandatory and role-specific training to ensure best practices in safeguarding data protection health and safety and mental health awareness
• Adapt to evolving organisational needs by taking on additional responsibilities as required ensuring a cohesive and effective team approach

Person Specification

BDC Mind is committed to promoting mental health awareness reducing stigma and improving the quality of life for people with mental health challenges. We value diversity inclusion and lived experiences when recruiting our staff and volunteers.

Qualifications

Essential

• Relevant training or qualifications connected to mental health social care youth work or another related field
• Evidence of ongoing learning or commitment to professional development

Desirable

• Training in safeguarding mental health first aid or risk management

Experience

Essential

• Experience working with children and young people in a support care health education or community setting
• Experience providing practical or emotional support in a non-judgemental person-centred way
• Experience managing busy workloads rotas or schedules or coordinating day-to-day service activity
• Experience responding to safeguarding concerns or following safeguarding procedures
• Experience working with partners or other agencies to support individuals

Desirable

• Experience supervising staff volunteers or students in a formal or informal capacity

Skills and abilities

Essential

• Strong communication and interpersonal skills with the ability to build supportive relationships
• Confident in administration organisation and time management
• Good IT skills including use of databases Microsoft Office and digital communication tools
• Ability to keep accurate records and follow processes consistently
• Ability to identify issues early problem-solve and escalate concerns appropriately
• Ability to adapt to changing priorities and maintain professionalism under pressure
  

Knowledge

Essential

• Understanding of the challenges faced by children and young people in relation to mental health and wellbeing
• Awareness of safeguarding responsibilities and safe practice
• Understanding of confidentiality information governance and data protection

Attitudes and personal attributes

Essential

• Inclusive approachable and respectful manner
• Self-motivated with a positive solution-focused approach
• Commitment to supporting young people with compassion and professionalism
• Alignment with our organisational values and willingness to model them in day-to-day work
  

How to apply:

• Please click the Apply for this job button and follow the steps to fill out the application form.
• Upload your CV and a cover letter showing how your experience and skills match the Job Description and Person Specification under.
• Were unable to provide feedback to applicants who are not shortlisted.
• We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.