Senior Office Associate

• Delivers excellent customer service in-person electronically or by written communication.
• Greets and directs visitors and answers calls which may include serving as part of a call center team or on a front desk operation.
• Processes data by using automated information systems and computer software to enter update modify delete retrieve and report on data.
• Sorts codes scans uploads logs and indexes data/information.
• Files tracks and retrieves physical electronic and digital files documents data or other information.
• Creates and maintains new files and filing systems ensures data integrity and handles the purging and disposal of records as required.
• Schedules or coordinates meetings hearings and appointments and may assist with making travel arrangements.
• Collects and compiles data to prepare reports and maintains accurate records such as call records incident logs and daily or weekly census sheets and rosters.
• Performs other related duties as required.

1. Six months experience in performing office support work such as drafting routine correspondence reports or logs operating office equipment handling incoming and outgoing mail postal and shipping services answering phones directing calls and taking messages or maintaining files and supplies.
2. Six months experience in data collection such as collecting compiling and maintaining data from multiple sources such as files records databases customers staff or others.
3. Six months experience in record keeping such as maintaining filing tracking and retrieving physical electronic and digital documents reports or other information.
4. Six months experience in using an automated information system to enter update modify delete retrieve/inquire and report on data.

The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.

Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .

Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling or by visiting . You may also call or email for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.