Senior Infrastructure Reliability Engineer- Monitoring

Join our Global Infrastructure and Engineering Team!

Our Observability and Monitoring Engineering team takes charge of crafting implementing and maintaining systems. These systems give deep access to the health and performance of our applications and infrastructure.

Position Responsibilities:

• Build and maintain scalable systems for collecting processing analyzing and visualizing telemetry data (logs metrics and traces).

• Engages in platform automation and orchestration both from a technical standpoint and a process point of view by using configuration management and defining infrastructure as code.

• Apply observability data to quickly diagnose and resolve production issues minimizing downtime

• Uses monitoring tools to continuously monitor infrastructure components and ensure adequate performance.

• Work with enterprise monitoring tools like New Relic Dynatrace.

• Scripting custom monitoring solutions & AI instrumentation as applicable.

• Ensures proper security and compliance is in place.

• Leads complex technical cases and resolves critical or raised issues over a significant population of affected infrastructure.

Required Qualifications:

• 8 years experience in Infrastructure reliability engineering.

• Must have administration experience in any of the Enterprise monitoring products.

• Solid understanding on infrastructure engineering and support.

• Automation skills using Terraform & Ansible.

• Must have some Cloud technology exposure Preferably Azure.

• Sound problem solving and decision-making ability

• Ability to work independently and with team members from different backgrounds

• Excellent communication presentation consultative and interpersonal skills

Preferred Qualifications:

Experience with chaos engineering.
Certifications in Cloud Platform & DevOps/HashiCorp:Terraform

When you join our team:

Well empower you to learn and grow the career you want.

Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.