Client Advocate II

Are you passionate about creating opportunities for people to thrive

Catholic Charities is the place for you!

Client Advocate II (0.7 FTE/28 hours per week)

Family Services Center (Maplewood)

The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community.

Our programs for children families and adults serve more than 25000 people every year. As the need for our services grows Catholic Charities is working to adapt and respond with strategies that prevent poverty meet basic needs in times of crisis and create pathways to greater stability.

WHY YOULL LOVE WORKING HERE:

Join a mission-driven organization that pairs compassion with accountability and hope with action. At Catholic Charities youll be part of a supportive team dedicated to creating opportunity and advocating for justice. We invest in our employees through training mentorship and opportunities for professional growth.

WAGE RANGE: $19.00-$21/hour

SHIFT OPEN:

• Thursdays: 5:30pm 11:30pm

• Fridays: 5:30pm 11:30pm

• Every Other Weekend:

  • Saturdays: 3:30pm 11:30pm

  • Sundays: 3:30pm 11:30pm

JOB SUMMARY:Catholic Charities está buscando un hablante nativo de español o un hablante fluido de español que sea tenaz creativo confiable con espíritu de equipo y autosuficiente para ser parte de nuestro equipo de Refugio de Servicios Familiares. Se requiere dominio y fluidez en el idioma español.

Catholic Charities seeks a native or fluent Spanish speaker who is reliable team-oriented creative and self-sufficient to join our Family Services Center team.

Our Family Services Shelter provides up to 120 consecutive nights of shelter for Ramsey County families along with activities for children tutoring and resources.

Under general supervision the Client Advocate II ensures a clean safe and secure environment by providing customer service and referral information across a variety of topics including housing employment and healthcare. This position de-escalates crisis situations using conflict resolution skills checks all client belongings for prohibited items documents incidents and collaborates with staff to ensure consistent communication about client and program needs.

The Client Advocate II ensures that all rules and policies are consistently enforced.

ESSENTIAL FUNCTIONS:

Client Engagement & Support

• Provide compassionate client-centered support by listening problem-solving and assisting with daily needs.
• Offer referrals and guidance related to housing employment benefits recovery and healthcare.
• Encourage clients toward next steps in their housing plan while respecting client choice and dignity.

Safety & Crisis Response

• Maintain a safe and welcoming environment by monitoring common areas completing safety rounds and addressing concerns.
• Respond to crises and incidents using de-escalation and conflict resolution skills.
• Administer Narcan and other harm-reduction interventions as required.
• Complete and submit incident reports related to chemical use threats safety concerns or program rule violations.
• Serve as a Mandated Reporter and follow all reporting requirements.

Operations & Documentation

• Accurately collect enter and manage client data in the system of record.
• Complete client intakes enrollments and exits in accordance with program requirements.
• Enforce shelter and drop-in center rules and policies fairly and consistently balancing accountability with empathy.
• Assist with daily operations including client check-in belongings storage laundry meal service (drop-in center) and ensuring facility cleanliness.
• Check clients belongings for prohibited items at entry to support safety.

Collaboration & Professional Development

• Work closely with supervisors case managers and community partners to support client housing goals.
• Participate in team meetings trainings and mentorship to strengthen shelter practices.
• Contribute to program development and quality improvement efforts as assigned.

Other duties as assigned

MINIMUM QUALIFICATIONS/EXPERTISE:

• Se requirere dominio y fluidez del idioma español. You must also be able to communicate in English.
• Must be 21 years of age and successfully pass a criminal and Department of Human Services background check.
• High School Diploma or equivalent required.
• Prior experience in a Shelter or Drop-In Center a plus.
• Has the ability to work with diverse and/or low-income populations including those who may be experiencing homelessness unstable housing and/or mental illness.
• Commitment to trauma-informed care harm reduction and housing-first principles.
• Strong interpersonal and communication skills.
• Ability to remain calm professional and empathetic under pressure.
• Flexibility to respond to changing needs in a fast-paced environment.
• Basic computer proficiency including familiarity with Windows-based programs.

JOB CLASSIFICATION: Regular; Part-Time; Hourly; Non-Exempt

Catholic Charities is an equal opportunity employer.

Job Description Updated: 11/27/2024.

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.