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Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

Major Responsibilities:

1. Communicates on the telephone in an efficient pleasant and respectful manner even during periods of high call volume to assist patients and guests with their meal service selections. At peak time a call center operator answers the phone and immediately enters a complete order into the HealthTouch system. A call center operators average call time will range between 1 ½ - 2 minutes.
2. Reviews therapeutic diet orders and modify the patients order to meet the diet order parameters while attempting to honor the patients request and be aesthetically pleasing. This includes nourishments supplements and tube feeding.
3. Speaks with the patient family member(s) or nurse to explain needed modifications regarding meal orders. To communicate changes and if possible find a satisfactory substitution. To ensure a nutritionally balanced meal that meets the dietary restrictions of the patients diet order.
4. Communicate on the phone to patients staff and guests according to department scripting policy and procedures.
5. Communicates patient diet order issues to the Supervisor or clinical dietitian when policy mandates.

I. Position Qualifications:

License/Certification/Education:

Required:
Preferred:
1. High school education or equivalent.
2. Previous experience in a healthcare setting.
3. Knowledge of specialized diets and menus.
4. Bilingual.

Experience/Skills:

Required:
1. Previous customer service and/or call center experience.
2. Knowledge and ability to utilize personal computers or data terminals to record verify and retrieve standard information.
3. Ability to read write speak and communicate in English.
4. Ability to follow and give oral and written instructions.
5. Ability to communicate with patients hospital personnel and co-workers.

Preferred:
1. Previous related experience to be familiar with basic nutrition and food service operations functions and procedures.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.