Associate Software Support

As an employee-owned company DMA prioritizes employees. Low turnover rates and tenured teams are living proof:

• 2025 Great Places to Work Certified
• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
• Company paid parental leave
• Generous time off package
• Multiple benefit plans eligibility begins on day one of employment
• Culturally focused on work/life balance mental health and the overall wellness of our employees

This is a hybrid position with an expectation to be in our Fort Wayne IN office a minimum of two days per week. This position does not qualify for relocation assistance or employment-based sponsorship. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Position Summary

The Associate Support Specialist will be primarily responsible for client-related support the maintenance and enhancements to existing software solutions and websites as well as assist with the implementation of more optimized and efficient processes.

Essential Duties and Responsibilities

Provide first level client support of assigned software solutions
Contact clients to provide clear written instructions in addition to logging a description of the incident or issue for our resolutions team; Use appropriate communication channel based on issue complexity documenting results in JIRA
Diagnose and triage issues with software; determine and document root cause
Maintain and enhance existing software solutions
Aid in developing and documenting potential solutions to a given issue
Assist with preparation of functional and technical documentation
Participate in code reviews and release & sprint planning sessions

Non-Essential Duties and Responsibilities

Perform other duties as assigned

Education and Qualifications

Bachelors degree in Computer Science Computer Technology or related field; will substitute equivalent combination of work experience and schooling
Familiarity with professional programming preferred; no experience required
Familiarity with HTML JavaScript C# MVC SQL etc.
Knowledge of relational databases and object-relational mapping concepts
Understanding of the software development life cycle; agile methodology
Intermediate verbal and written communication skills; excellent listening skills
Intermediate organizational skills; ability to handle multiple projects
Basic troubleshooting skills

The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race color religion gender national origin citizenship age disability veteran status genetic information or any other category covered by applicable federal state or local law. This equal employment opportunity policy applies to all employment policies procedures and practices including but not limited to hiring promotion compensation training benefits work assignments discipline termination and all other terms and conditions of employment.

It is DMAs policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process please contact our Human Resources team at or and choosing selection 6.