Field Service Representative

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

Provide Field Operations technical support to U.S. Army U.S. Air Forces & U.S. Navy Enterprise Land Mobile Radio networks covering but not limited to the following countries: Germany Belgium United Kingdom Spain and Italy Kuwait UAE & Africa. Provide technical integration service and support in relation to the Motorola Solutions product suite focused toward DoD Federal Government customers.

Basic Requirements

Duties of the Field Service Representative in this EMEA area of operations include the following:

• Provide expertise and collaboration to customer personnel in support of Land Mobile Radio (LMR)systems-in general to the European based U.S. Army U.S. Air Forces & U.S. Navy Enterprise
• Perform installations and removals of trunked and conventional LMR systems and assigned supportlocations include but are not limited to the following countries: Germany Belgium United Kingdom Spain Italy Africa & Greece
• Client focused behavior and services externally to clients and internally to colleagues and contact partners including on time delivery
• Exercise multi-tasking skills when managing multiple systems and applications during customer interaction
• Support the entire communication needs of the customer by championing the complete Motorola Serviceand Sales portfolios
• Customer Resolution Support - The employee shall communicate project updates to the customer andresolve minor administrative actions (an administrative action is not having access to a room for work to start or continue). Project related issues (Customer wants to change the scope of the project) shall be reported directly with the employees supervisor
• Operate and maintain equipment required to support trunked and conventional LMR systems
• Maintain/program/optimize/troubleshoot/repair radio repeaters portable radios mobile radios basestations and dispatch/communications consoles and all related ancillary subscriber equipment required to support both trunked and conventional LMR systems.
• Manage and resolve escalated customer issues to successful resolution
• Employee must be able to receive review diagnose customer LMR equipment determine the fix andrepair actions for the LMR equipment repair test and calibrate the customers equipment back to OEM standards document the receipt repair calibration & return of the customers LMR equipment using the FSED automated MCM Comm Shop 360 administrative program or its replacement
• Provide user refresher training to include first echelon field training regarding subscribers and trunkedradio infrastructure
• Provide on-site response infrastructure equipment repair local technical support service and Network Preventive Maintenance Service on Motorola ASTRO 25 LMR systems and related equipment.
• Support all Service Level Agreements (SLA) associated with established contract.
• Provide administrative reports in direct support of recurring and nonrecurring contracts as well as onetime reports required by management and/or the CSM

Requirements

• Certified technician or equivalent qualification at area of industrial engineering
• Strong knowledge with Motorola Solutions P25 Trunking Network Systems
• Strong knowledge of communications systems with the ability to interface with the customer technical representatives and provide (directly or indirectly) appropriate technical support
• Solid working knowledge of Motorola radio systems and their application by customers
• Must possess strong interpersonal and communication skills; both spoken and written English language
• Sound judgment and decision making abilities
• Effective problem solving skills
• Able to exercises flexibility as situations warrant
• Works well in a team environment
• In possession of one or more Comp TIA Network Security MCSE or CISSP certifications
• Solid working knowledge of Radio Frequency (RF) theory
• Ability to use & demonstration MS applications & Google email & software tools
• Excellent knowledge & demonstration of hardware and software tools available for both Radio Frequency (RF) and Networking equipment.
• A condition of continued employment with Motorola is the candidates ability to receive a securityclearance from the U.S. Government and any certifications required for the position being hired
• Required to complete standard form 86 questionnaire for national security positions
• At least 3 years of Radio Frequency (RF) experience & at least 2 years of Networking (Wide and Local Area Networks) experience. Education or work experience may be substituted
• Position is located in Germany working under German labor laws; however position will work and operate under direct support to a U.S Manager
• EU drivers license a plus; must have a valid U.S. Passport U.S. drivers license must be in excellent health for traveling requirements and must be willing to travel up to 75% across all of EMEA.
• US Citizenship is required.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Company

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.