Front Office Supervisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Front Office Supervisor is responsible for the daily supervision of front desk operations ensuring exceptional customer service optimal guest satisfaction and the smooth running of administrative activities. The Front Office Supervisor leads the team of Guest Relations Ambassadors and ensures that the hotels quality standards and objectives are met.
Key responsibilities:
- Oversee daily front desk operations ensuring exceptional guest service from arrival to departure.
- Manage guest inquiries requests and concerns ensuring prompt resolution and satisfaction.
- Proactively anticipate guest needs and provide personalized assistance.
- Promote and sell hotel services (rooms dining spa excursions) to enhance guest experience and revenue.
- Maintain high standards of service quality confidentiality and discretion.
- Handle billing payments and cash management accurately.
- Manage guest records reservations (especially off-hours) and communication channels (switchboard email).
- Oversee inventory management safe operations and guest relocations.
- Ensure smooth handling of luggage and vehicle flows.
- Contribute to team training and ensure adherence to hotel standards.
- Maintain a safe clean and accessible front entrance and surrounding areas.
- Facilitate effective communication between guests departments and external partners.
Qualifications :
- Higher education in Hospitality Management.
- Minimum of 3 years in a similar role within luxury hospitality.
- Strong team management and leadership skills.
- Fluent in Italian and in English.
- Exceptional interpersonal skills.
- Customer service orientation.
- Precision organization and time management skills.
- Ability to anticipate needs and take initiative.
- Teamwork and adaptability.
- Passion for hospitality and service.
- Discretion and practical problem-solving abilities.
- Professional demeanor and appearance.
Additional Information :
A competitive package (base salary and yearly bonus)
Medical Insurance integrating Collective Labor Agreement one and extended to the family
Ticket Restaurant
Annual leave
ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- ENT
- Electronic Security
- Access Control System
- Accounting & Finance
- Cardiac
- Food & Beverage
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
