Customer Onboarding Lead for France
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a Team Lead Customer Onboarding to own the regional delivery of Mews onboarding journey and ensure a remarkable customer experience at every step. Youll lead a team of 812 onboarding specialists coaching and developing talent while driving excellence in execution process and customer outcomes.
As the single regional point of contact for onboarding youll collaborate with Sales Customer Success Enablement and Central Operations to align priorities remove blockers and deliver consistent scalable success. This role reports to the Director of Global Customer Onboarding and plays a key part in shaping how new customers experience Mews from day one.
Your mission should you choose to accept it
- Lead coach and develop a team of 812 onboarding professionals driving performance accountability and certification.
- Oversee selected high-value client onboardings to mentor team members and ensure delivery standards.
- Serve as the single regional point of contact for onboarding aligning and communicating one unified strategy across product lines.
- Own onboarding KPIs and outcomes publishing regular performance updates and insights.
- Partner with Sales on deal readiness capacity planning and improving package accuracy.
- Collaborate with Customer Success and Enablement to ensure seamless postgo-live handovers and early adoption readiness.
- Monitor support case trends and customer signals feeding actionable insights back to Product and Enablement.
- Support global rollouts governance frameworks and RACI creation to drive consistency and transparency.
Youll be a great fit if you bring a few of the below with you
- 5 years experience in onboarding project management or training within hospitality tech SaaS or tech environments.
- Proven experience managing and developing a team of individual contributors.
- Bachelors degree in Hotel Management Travel Business IT or a related field.
- Strong analytical and quantitative mindset; confident using data to drive actions and decisions.
- Skilled in project management goal setting prioritization and facilitative decision-making.
- Excellent communicator with clear and concise written and verbal skills across diverse audiences.
- Collaborative problem solver who thrives in a fast-paced cross-functional environment.
- Passionate about delivering exceptional customer experiences and operational excellence.
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
Cloud-native, Mews PMS is an innovative hospitality management system that enables automation to boost revenue and empowers remarkable guest experiences.
