Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the worlds most advanced software-based 5G platform designed coded and manufactured in Syracuse NY at the only U.S.-owned 5G factory in the country.
Across its global tech centers JMA makes 5G possible for organizations with the most critical connectivity demands in the world. JMAs technology is ushering in a new era of connectivity for leading mobile carriers the most iconic stadiums major universities leading healthcare centers the busiest transit centers and the U.S. Military.
5G is more than another G on your phone it is a generational opportunity to change the way the world operates. Join the industrys fastest growing technology company to shape that future today.
JMA Wireless is seeking a dynamic and detail-oriented Customer Service Representative to join our Dublin office on a 1-year fixed-term contract. Reporting directly to the Director of Global Sales Operations this role offers a unique opportunity to contribute to the success of all JMA product lines in a fast-paced innovation-driven environment.
This is not your typical call center or inside sales role. As a JMA CSR youll be a key player in our global operations collaborating across teams to deliver exceptional service and support. If you thrive in a customer-focused solutions-oriented setting and want to make a real impact wed love to hear from you.
Responsibilities:
- Help customers get the solutions they need be it materials and/or services
- Expert in international custom clearance issues
- Manage and facilitate attested invoices and Certificates of Origin Letters of Credit and/or other instruments of International trade. (Works withbank Chamber of Commerce and logistics teams coordinating paperworkand execution of tasks associated with the L/C or other)
- Interact extensively with internal and external customers to clarify their needs set clear expectations
- Provide quotes and product lead times
- Take customer and intercompany orders and process in ERP system
- Responding to customer enquiries through email
- Provide post order service including billing support and returns
- Handling complex requests and product complaints
- Processing credits for product defects or customer satisfaction
- Providing support to Account Managers Field Sales Reps ApplicationEngineers and internal customers
- Coordinate international shipments including quoting rates coordinatepickup and returns with freight forwarder and customer
- Denied parties screening preparing commercial invoices
- General office management and filing
Qualifications:
- Bachelor degree or equivalent experience in international customerservice and import / export shipment
- Excellent listening skills and problem-solving skills relative to customerinquiries
- A commitment to consistently exceed the customers expectations
- The ability to learn and understand quickly
- The ability to be flexible proactive take initiative be accountable and possess a strong propensity towards change and process improvement
- The ability to prioritize your workload handle interruptions and work onseveral different tasks simultaneously in a fast paced environment
- The ability to maintain a positive attitude and work effectively andindependently and within a team environment
- High level of accommodation as demonstrated through urgency ofexecution
- Proficiency in operating a PC with basic knowledge of Microsoft ExcelWord & Outlook
- Extensive working ERP experience SAP preferred
- Clear understanding of Incoterms 2010
- Experience in international customs clearance requirements andtriangulation shipments
- Languages: English (mandatory). Italian / French / German (an advantage)
Learn more about our current opportunities on our career site!
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At JMA we dont just accept differences we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Wireless technology now impacts nearly every aspect of daily life around the world. As the fastest-growing global tech company, JMA designs and delivers cutting-edge wireless technology solutions that modernize how people learn, work, live and play, like never imagined. We power today ... View more
