Training Manager Serbian & English Belgrade

Position: Training Manager

Location: Belgrade Serbia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Align training and quality initiatives with organizational goals in collaboration with senior leadership and cross-functional teams.
• Develop update and manage training materials SOPs and departmental documentation.
• Lead and supervise training staff ensuring adherence to company standards and effective team performance.
• Plan deliver and oversee coaching sessions workshops and employee development programs.
• Coordinate and monitor team operations to meet departmental KPIs and ensure timely task completion.
• Analyze training data to identify improvements implement enhancements and support staff readiness for new products or services.
• Manage employee performance evaluations provide regular feedback and report training outcomes to senior management.
• Oversee the planning logistics and execution of training initiatives including reporting and performance trend analysis.

REQUIREMENTS:

• Native or fluent in Serbian & English (C1 level) with strong proficiency in both written and spoken communication.

• Minimum of 3 years of leadership experience preferably overseeing teams of 20 or more employees.
• Proven leadership skills with a demonstrated ability to drive team performance and achieve strategic goals.
• Strong verbal and written communication skills in English with the ability to engage effectively at all organizational levels.
• Proactive and assertive mindset with the ability to manage projects independently or within a team environment.
• Strategic thinker with experience in planning and executing long-term initiatives.
• Strong decision-making and problem-solving capabilities especially in high-pressure environments.
• Focused on both people and process with a commitment to maintaining and improving existing workflows.
• Demonstrated ability to create and implement effective training programs.
• Familiarity with tracking and utilizing KPIs to measure and improve performance.
• Experience leading a training function is preferred; industry-specific experience (e.g. gaming) is a plus.
• Proficient in Microsoft Office Suite and related tools for documentation and task management.

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• A dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Paid training
• Private health insurance after 6 months
• Free gym membership
• Relocation support