Technical Project Manager

Richardson, TX - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job title: Technical Project Manager Contact Center Programs

Work Location with Zip code: Richardson TX 75082

Duration of the project: 12 Months

Minimum years of experience required: 10 Years

Education Qualification required: BE

Must have skills:

Google CCAI/Dialog Flow

Contact Center technologies

PMP Scrum

Detailed Job Description:

Role: Technical Project Manager Contact Center Programs

Lead complex contact center initiatives with strong technical acumen.

Engage senior/executive client leadership and manage matrixed teams effectively.

Communicate confidently and operate independently with minimal guidance.

Simplify complex concepts into clear presentations for leadership.

Strong understanding of AI-driven contact center solutions.

Experience:

10 years in project/program management with at least 5 years in contact center or customer experience programs.

PMP or Agile/Scrum certification is a plus.

Job title: Technical Project Manager Contact Center Programs Work Location with Zip code: Richardson TX 75082 Duration of the project: 12 Months Minimum years of experience required: 10 Years Education Qualification required: BE Must have skills: Google CCAI/Dialog Flow Contact Ce...