Tier 2 Desktop Support (Onsite)

Mount Laurel, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Tier 2 Desktop Support (Onsite)

Location: Mount Laurel NJ

Duration: 06 Months

Job Description:

This position provides combined hardware helpdesk and application support for the organization. The ideal candidate is detail-oriented customer-focused and able to independently manage tasks across device imaging equipment logistics application troubleshooting and frontline support for mortgage systems. They will work closely with end-users IT teams and business stakeholders to ensure smooth device deployment timely ticket resolution and optimized application performance. The role supports ongoing hardware refresh projects new-hire onboarding daily mortgage application user needs and general IT operations.

The ideal candidate must bring strong laptop imaging and hardware troubleshooting experience including printers and scanners as well as experience supporting business applications and resolving Level 1 tickets. They must be comfortable acting as the first line of support for mortgage applications managing technology requests and escalating issues appropriately. Strong communication excellent customer service etiquette (in-person and remote) and the ability to work under pressure are essential. Candidates should also be proficient with MS Office experienced with Active Directory and capable of maintaining organized documentation while working independently with minimal supervision.

Day to Day Responsibilities:

Image and configure new laptops to company standards
Troubleshoot hardware issues including printers scanners and workstation devices
Provide frontline support for mortgage application calls and Level 1 ticket resolution
Assist users with technology-related requests and optimize application performance
Identify issues resolve or escalate appropriately and proactively communicate on outstanding tickets
Support new-hire access setup and provisioning
Receive and process returned end-of-life devices; manage shipping of new laptops
Maintain accurate documentation: asset tags shipping details user information and ticket notes
Manage inventory using the asset management system

Required Skills:

Technical:

Laptop imaging configuration and hardware troubleshooting
Printer/scanner break/fix experience (Xerox preferred)
Strong Active Directory skills
Ability to support telecommuters remotely
Application support experience especially mortgage systems
Proficiency with MS Office
Strong documentation and communication skills

Education and Experience:

Experience: 3 years in customer service or IT helpdesk/technical support
Education: BS in Information Systems Business or related field preferred; high school diploma required
Certifications (Preferred): CompTIA A or similar helpdesk/technical support certification

Job Title: Tier 2 Desktop Support (Onsite) Location: Mount Laurel NJ Duration: 06 Months Job Description: This position provides combined hardware helpdesk and application support for the organization. The ideal candidate is detail-oriented customer-focused and able to independently manage tasks...