Business Analyst 0436-2417

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.

Description

Background Information

The role of Senior Business Analyst is to ensure operational excellence by offering oversight across product development and operational execution. and nbsp;
This role oversees complex business needs into actionable requirements ensures alignment with policy and architectural standards and oversees sprint planning solution prototyping and implementation validation.
The Sr. Business Analyst looks for opportunities streamlining product and/or operational processes through analysis research cross-functional stakeholder engagement and documentation.
The Senior Business Analyst will collaborate with and support the Senior Product Manager and be accountable for successful completion of assigned deliverables.
Engagement with internal and external stakeholders will be a daily activity to provide guidance support and subject matter expertise on the Patient Access application. and nbsp;

Must haves:

Minimum 7 years of experience as a Senior Business Analyst
7 years of experience with requirements elicitation and analysis techniques developing use case documentation business requirements and business test plans. and nbsp; and nbsp;
Experience with a wide range of process mapping techniques documentation tooling (such as Jira Confluence Wiki or similar tools) and IT Service Management practices and applications (such as Remedy/Helix).
Knowledge of project delivery practices such as Software Development Life Cycle (SDLC) Agile and/or SCRUM.
Strong business acumen and understanding of architecture systems APIs and databases.
Bachelors degree in Business Engineering Computer Science or related discipline or equivalent experience.
7 years experience supporting implementation and business support for web or mobile based applications for customers
Identity and Access Management experience an asset. and nbsp;

Responsibilities:

Document support and manage ongoing business and product requirements.
Identifies and addresses potential challenges or roadblocks promptly to minimize impact on project timelines
Escalates critical issues when necessary collaborating with relevant teams to develop and implement effective solution
Performs business and client requirement analysis in support product development operational and deployment projects.
Continuously seeks and identifies opportunities for the improvement of deployment operational and processes and procedures.
Educates clients stakeholders and users in the broader health care sector on Patient Access product policies key concepts and processes.
Prepares/maintains system documentation user guides process maps operations documents and training manuals.
Provides business and technical content in the assembly of test plans.
Facilitates and supports business and clinical participation in the execution of test plans.
Collaborates with the team to ensure a consistent approach to executing work assignments.
Collaborates with other cross-functional teams in the delivery of tasks/projects.
Develops and has accountability for workload and tasks for a specific product in collaboration with cross-functional teams across OH.
Engages in product team discussions and assists with changes led by others in the team.
Provides a comprehensive range of I and amp;IT business analysis services for clients with diverse business and technological needs. and nbsp;
Partners with subject matter experts to understand elicit and assess their requirements through gathering clarification and analysis of business needs. and nbsp;
Co-ordination/facilitation of user sessions and group meetings with clear agendas minutes and follow up.
Ensures action items are identified tracked reported on and resolved in a timely manner.
Performs gap analysis; build business flows of current and future state for resulting solutions.
Documents roles and responsibilities of related process actors through RACI (Responsible Action Consult Inform) matrix.
Prioritizes responsibilities independently able to handle multiple requests and system requirements to meet the organizational goals.
Suggest areas for improvement in internal processes along with viable solutions.
Identifies improvements by leveraging and simplifying processes minimizing touchpoints and documenting them.
Develops business process flows / workflows and frameworks
Maintains understanding of the product and its policy procedures and standards and business domain knowledge for own edification and knowledge sharing with their team new team members and cross-functional teams
Follow Ontario Healths methodologies and provide feedback for continuous improvement
Adhering to and promoting Ontario Health policies and standards including privacy security and architecture

Desired Skills:

Facilitation skills
Negotiation skills
Relationship and consensus building

Required Skills:

Excellent verbal and written communications
Excellent analytical skills and nbsp;
Excellent problem solving
Excellent time management/organizational skills
Strong team player
Flexibility and adaptability in a dynamic environment
Ability to work with minimal supervision

Evaluation Criteria: and nbsp; and nbsp;

Demonstrated proficiency in a broad range of business analysis tools and methodologies including advanced process mapping techniques comprehensive documentation practices and IT Service Management (ITSM) frameworks and applications. Ability to apply these tools strategically to support complex IT and business initiatives.: 25 Points
Demonstrated experience in product-related work including requirements elicitation and analysis leading user acceptance testing supporting implementation of customer-facing web or mobile applications and developing and implementing processes and procedures.: 25 Points
Demonstrate experience supporting external customer projects by completing tasks and performing analysis independently. and nbsp;Proven strong facilitation negotiation and conflict resolution skills and the ability to work with IT teams and end-users build consensus and lead project tasks and/or UAT efforts.: 20 Points
Versatility in both Agile (Scrum/Kanban) and Waterfall environments demonstrated ability to use modern tools (JIRA Confluence SQL BI platforms like Tableau/Power BI) to perform analysis and translate insights into business and product requirements/strategy.: 20 Points
Ability to clearly explain complex ideas build business cases and present recommendations that guide decisions and align product/projects with organizational goals.: 10 Points

Total evaluation criteria: 100 Points

Deliverables

Deliverables Include but not limited to:

Use case documentation
Business requirements
Report requirements
Workflow mapping
Operational procedures and nbsp;
Onboarding support for new integration of 3rd party applications
Risk and amp; issues management
Continuous quality improvement
Support new integrations and onboarding services. and nbsp; and nbsp;Identifies and addresses potential challenges or roadblocks promptly to minimize impact on project timelines.
Product Support

Document support and manage ongoing product requirements and release queue
Supports process development and continuous Improvement activities across organization

Support and engage with stakeholders to resolve inquiries escalations and alignment discussions.
Provide knowledge transfer documents and conduct knowledge transfer sessions for all the above deliverables with assigned Ontario Health subject matter experts.
Adhering to and promoting Ontario Health policies and standards including privacy security and architecture.
Provide knowledge transfer documents and conduct knowledge transfer sessions for all the above deliverables with assigned Ontario Health subject matter experts. and nbsp;
Other related work as assigned

Knowledge Transfer Details:

The resource will ensure full knowledge transfer is provided to the Ontario Health team before end of engagement. Some of this might occur at the end of the engagement but will also be shared as information is obtained/consolidated. Key deliverables will be shared with team.
The resource must provide all related documentation as part of knowledge transfer protocol. Documents will be reviewed by the appropriate leads and signed off by manager/director.
The resource will work collaboratively with the Ontario Health team throughout the assignment and ensure key deliverables milestones and documentation are shared.
A walkthrough of any demos development etc. will be required before the end of the engagement.

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Must Haves: and nbsp;

7 years of experience as a Senior Business Analyst and nbsp;
7 years of experience with requirements elicitation and analysis techniques developing use case documentation business requirements and business test plans. and nbsp; and nbsp; and nbsp;
7 and nbsp;years experience and nbsp;with a wide range of process mapping techniques documentation tooling (such as Jira Confluence Wiki or similar tools) and IT Service Management practices and applications (such as Remedy/Helix). and nbsp;
7 years Strong business acumen and understanding of architecture systems APIs and databases. and nbsp;
7 years Knowledge of project delivery practices such as Software Development Life Cycle (SDLC) Agile and/or SCRUM. and nbsp;

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.DescriptionBackground InformationThe role of Senior Business Analyst is to ensure operational excellence by offering oversight across product dev...