Heavy Duty Cleaner

ESSENTIAL DUTIES & RESPONSIBILITIES

1. General:
   • Deal with high-volume customer interactions and be consistently outgoing upbeat and cheerful.
   • Build guest relations throughout every shift by talking with customers making them feel welcome and comfortable and inviting them back.
   • Provide superior guest service positively affect interactions with guests and employees and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
   • Responsible for cleaning all slot machines floors windows walls stairs and elevators.
   • Responsible for vacuuming all floors.
   • Cleaning disinfecting and restocking all restrooms.
   • Mopping floors around the bars restrooms and entrance.
   • Responsible for removing all trash and debris from machines floors and trash cans. Trash and debris to be deposited in the outside dumpsters.
   • Ensure the safety and security of guests and employees.
   • Participate in routine drills as assigned.
   • Paint; lubricate machinery and equipment as needed.
   • Report any maintenance required for equipment and ordering parts for defective equipment.
   • Deliver and properly store all stock from receiving department.
   • Have complete knowledge of all casino events and promotional activities and assist as needed.
   • Keep work area in a clean and orderly manner.
   • Adhere to regulatory departmental and Company policies in an ethical manner and empower and require others to do the same.
   • Handle routine customer complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
2. Must be able to work a flexible schedule as required by business operations including late nights weekends and holidays; shifts may change.
   • Assist in maintaining a spotless environment by disposing of any cups glasses bottles or other items left on the floor by guests.
   • Perform other duties as assigned or reasonably requested by any member ofmanagement.
3. Operating Principles: Ensure at all times operating principles are being adhered to: Clean Keep all areas clean and pristine; Safe Follow all safety policies and procedures; Friendly Use customer courtesy skills ofFamily Style Serviceto provide superior guest service; Fun Be interactive with all internal and external guests while maintaining professional standards.
4. Tools and Technology: Commercial dishwasher and sanitizer Commercial trash compactor hand dolly wet mops and brooms telephone and desktop computer.
5. Licensure:Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. No tax returns are required for this position.

QUALIFICATIONS

1. Experience: A high school diploma or GED equivalent is preferred. Zero to One year experience in cleaning public buildings and/or facilities
2. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
3. Skills: Managing ones own time and the time of others. Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times. Adjusting actions in relation to others actions.