Services BPE DigitalGenerative AI

Job Title

Job Description

Job title:
The Business Process Expert is responsible for ensuring best in class Philips complex business capabilities to improve quality ensure reliable execution and deliver a better customer and employee experience. The role works under limited supervision applies industry best practices such as Lean Six Sigma or Agile to enhance efficiency of business capabilities (data process org/people technology). The role assists in establishing an accurate capability performance and adoption reporting in their domain with reference to relevant targets.
Your role:

• Youll make an impact by helping our Services teams apply AI thoughtfullyimproving uptime learning outcomes project delivery and costtoservewhile ensuring safety quality and compliance for patients and customers. Youll decide when AI is right (and when rules/analytics/RPA/process redesign are better) and guide pilots from idea scale across Service Delivery Education and Project Management.
• Build and maintain an AI usecase roadmap across Service Delivery Education and Project Management tying each case to measurable outcomes. Identify automation opportunities and integrate AI into existing processes to boost efficiency
• Lead crossfunctional design and pilots with BPEs/SMEs IT/Data/AI Q&R Markets and PMO; capture lessons and scale what works.
• Embed safety privacy security and data governance controls from design through deployment (compliance by design).
• Define KPIs acceptance criteria and monitoring for live AI processes; close the loop with feedback to continuously improve.

Youre the right fit if:

• You bring 7 years in Services operations or process transformation and 3 years delivering AIenabled solutions in service/fieldservice education/learning ops or project delivery (regulated industry experience is a plus).
• You bring decision frameworks: Ability to evaluate feasibility and trade-offs of AI vs. alternatives with clear value risk and control rationale aligned to portfolio governance.
• Youve taken AI use cases from discovery to implementation (e.g. knowledge assist/search case triage predictive maintenance content classification risk prediction) and understand data governance/model lifecycle.

• You use Creativity and analytical thinking for interpreting AI outputs and making recommendations
• You have the ability to learn unlearn and adapt with the rapid AI industry must be open to change and continuous learning

• Youre skilled in Lean/Six Sigma design thinking and change management and can translate AI/process topics for nontechnical audiences.

How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companys facilities.
Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.