Customer Service Associate

Job Description

We are seeking Customer Service Associates to join our clients collaborative and supportive team in Halifax. In this contract role successful candidates will be responsible for providing exceptional service to valued customers by handling inquiries and requests efficiently and professionally.

Key Responsibilities for the Job:

• Accurately process customer service requests via phone and email in a timely manner to ensure customer satisfaction
• Communicate clearly and professionally with strong phone etiquette
• Handle stressful situations calmly and respectfully
• Educate customers on policies and service options
• Maintain up-to-date business knowledge to answer questions with confidence

Experience & Attributes for Success:

• 12 years of customer service experience
• Minimum Grade XII education; post-secondary education is an asset
• Proficient with computers including Word Excel Outlook and other related programs
• Excellent listening communication and de-escalation skills with the ability to adapt to different personality types
• Reliable and self-motivated with a positive attitude
• Ability to work independently with minimal supervision
• Strong time management skills and the ability to prioritize tasks effectively

If interested in this opportunity please apply online by clicking the Apply Now button.

To learn more about similar opportunities the local job market or to discuss your career interests please contact Jen Chisholm Senior Recruitment Consultant at .

Administrative Staffing is a specialist recruitment company focusing exclusively on the placement of administrative professionals. We offer candidates a wide range of job opportunities current knowledge of the employment market and a commitment to ensuring best fit with every placement. To view more job opportunities or for more information on Administrative Staffing please visit us at .

Administrative Staffing is committed to promoting diversity and inclusion in the workplace. We believe that it is essential for workforces to reflect the communities they serve where everyone feels included and valued. We promote environments that value and respect all individuals regardless of their race ethnicity gender sexual orientation age ability religion or any other personal characteristic.

We encourage applications from underrepresented groups including African Canadians Indigenous/Aboriginal People Racially Visible Persons Women Persons with Disabilities and 2SLGBTQ Persons.

Self-identification is encouraged but not required during the application process and accommodations can be requested during the recruitment process. If accommodations are needed during the assessment process such as an interview or testing please let us know and we will make arrangements to meet your needs.