Customer Service Officer
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About the role
Join the team at RAM Equipment a trusted name in earthmoving equipment hire and sales. Were looking for a Customer Service Representative who thrives on delivering outstanding service and building strong relationships with our valued clients.
Based full-time at our Richmond SA office youll be the first point of contact for customerswhether its over the phone via email or in person. Your role will be key in ensuring smooth day-to-day operations and supporting our sales and hire team.
A background or understanding of the construction or civil industries will be highly regarded as it helps you speak our customers language and understand their needs.
What youll be doing
- Handle a high volume of inbound calls emails and client inquiries with professionalism and efficiency
- Respond to customer requests and queries in a timely and accurate manner
- Process orders returns and other customer transactions accurately
- Process hire bookings and coordinate logistics with internal teams
- Collaborate with the sales and operations teams to ensure seamless customer experiences
- Maintain accurate records and documentation of all customer interactions
- Contribute to the continuous improvement of our customer service processes and procedures
What were looking for
- Minimum 2 years experience in a customer service or client-facing role ideally in the construction or industrial equipment industry
- Strong communication and interpersonal skills with the ability to build rapport and provide excellent customer service
- Excellent problem-solving and critical thinking skills to handle a diverse range of customer inquiries
- Proficient in using customer relationship management (CRM) systems and other office productivity software
- A team player with a positive attitude and the ability to work collaboratively
- Good time management and organizational skills to manage a high volume of tasks and deadlines
- Valid Australian drivers license with clean driving record
- Must be legally entitled to work in Australia
What we offer
At RAM Equipment we are committed to providing a supportive and rewarding work environment for our addition to a competitive salary you will enjoy:
Opportunities for professional development and career advancement
A collaborative and inclusive team culture that values work-life balance
Convenient location
Be part of a business thats growing and making an impact
About us
RAM Equipment is a family-owned business that has been providing reliable equipment and services to the construction industry for over 50 years. We are a leading South Australian equipment hire company and attachments provider partnering with civil earthmoving mining railway and pipe laying contractors locally and across Australia.
At RAM our purpose is simple: to make things easier for our customers. We deliver the right equipment when and where its needed backed by practical advice deep industry knowledge and a commitment to genuine service. By understanding your goals challenges and deadlines we help keep your projects moving forward on time on budget and with confidence.
Apply now!
For any questions a copy of the position description or further information please dont hesitate to contact us at or apply directly on .
Were here to help!
Required Experience:
IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
