Fund Servicing Associate II

Investment Middle Office Departmental Outline: JPMorgan Chases Investment Middle Office (IMOS) acts as the Middle Office for our clients across a range of products including but not limited to Listed Securities Cash ETDs OTCs Repos Bank Loans and CFDs. This team was established in 2020 and is expanding to add additional team members as our client base grows. IMOS deals with all stages of the lifecycle for each product from broker matching management of the clients custodial network lifecycle events including corporate events ensuring timely settlement of trades and cash management of claims and overdrafts client / regulatory reporting and input into the production of our Investment Book of Record delivery (IBOR).

As aInvestment Book of Record (IBOR) Associatein theInvestment Middle Office Services (IMOS) teamyou will be responsible forproviding a premier service delivery and ensure the accurate and timely delivery of the IBOR to our end clients. Additionally you will liaise with our clients and / or any associated financial organisations as required to ensure any issues are resolved to the clients satisfaction.

The IBOR team specificallyprovides a single accurate investment portfolio upon whichto base investment activities around and is the basis for multiple dynamic views of positions for front-office functions. IBOR is notsimply a data repository supporting the investmentfunction though it isa processing engine capable of reflecting essentially every type of business event affecting the investment portfolio and is capable of processing these changes as they occur no matter whattheir source.

Job responsibilities

• Act as a point of contact within the Global/Regional IBOR team for a client or clients and internal partners to build strong relationships in order to support key interactions and continued premier service delivery
• Participate and lead where required in client service reviews and other client meetings
• Ownership and/or oversight of the various components of the daily operational activities essential to the construction and delivery of client reporting (IBOR)
• Be a communication source for escalation of issues service updates and progress updates for the Client or across internal partners.
• Seek opportunities and take ownership of initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client
• Maintain robust standard operating policies (SOPs) procedures and guidelines to meet corporate risk and control standards and principles
• Ownership and/or active participation of key projects or tasks to ensure the continued IMOS global strategy is maintained as required.
• Build solid and interactive internal relationships with our global operations partners client service and other products including Front Office Performance & Risk and Compliance teams
• Work with management to achieve 100% timeliness and accuracy and seamless integration in a follow the sun model
• Ability to work cross functionally with technology service product and other operations teams to manage the entire IBOR service delivery

Required qualifications capabilities and skills

• Excellent client facing skills & communication style comfortable dealing with key clients
• Effective excel skills with experience in VBA or similar.
• Understanding of investment Operations Trade Services IBOR reconciliations or similar operations teams.
• Attested track record of successfully working to deadlines with accountability and responsibility for independent workload
• Excellent problem solving skills to identify understand and address operational and technical issues
• Effective communication skills both written and verbal including the ability to develop relationships across the various stakeholders including senior business executives
• Ability to be flexible follow and meet tight deadlines organize and prioritize work and meet the clients expectations

Preferred qualifications capabilities and skills

• Self-starter with ability to learn quickly