Senior Technical Support Specialist
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview/ Job Responsibilities
We are seeking Senior Technical Support Specialist to provide advanced macOS Jamf and mobile device support across enterprise environments delivering exceptional white-glove service to executives senior leadership and VIP stakeholders. This role ensures optimal performance security and usability of Apple endpoints and mobility platforms while maintaining a professional concierge-level support experience that prioritizes responsiveness discretion and technical excellence.
Key Responsibilities
- Deliver highly responsive concierge-level support for VIPs including executives government leadership directors and mission-critical personnel.
- Provide efficient in-person and remote assistance with minimal disruption to VIPs schedules and responsibilities.
- Perform tailored device setups personalized configurations and rapid issue resolution.
- Maintain a professional demeanor exceptional communication and the ability to translate technical issues into clear non-technical explanations.
- Maintain accurate ticketing documentation SOPs and knowledge articles related to Apple device and mobility support.
- Escalate security or operational risks proactively; collaborate with engineering to drive resolution.
Minimum Qualifications
Required Qualifications:
- Bachelors degree in a related field with 4 years or relevant experience or 8 hours of applicable experience in lieu of a degree.
- Hands-on experience with MacBooks and Apple mobile devices.
- Basic understanding of Apple hardware macOS internals SSO MDM certificates networking and endpoint security.
- Proven experience delivering high-touch white-glove support to VIPs or executive leadership.
- Ability to handle sensitive information with confidentiality and professionalism.
- Strong customer service communication and problem-solving skills; ability to de-escalate issues calmly and effectively.
- Must be eligible to obtain a Department of Homeland Security EOD clearance ( Requirements 1. US Citizenship 2. Favorable Background Investigation)
Desired Qualifications
Preferred Qualifications:
- Experience with ServiceNow.
- Jamf 200 300 or 400 certification(s).
- Apple ACSP or ACTC certification.
- Experience in federal environments or organizations with strict security requirements.
- Familiarity with Zero Trust NIST 800-53 controls endpoint hardening and mobile security frameworks.
About Us
Founded in 2010 and recently acquired by ERT in early 2026 Sev1Tech an ERT Company provides IT engineering and program management solutions delivery to critical missions across Federal and Commercial Clients. With its acquisition by ERT Sev1Tech expanded its ability to offer secure mission-aligned digital solutions to support modernization resilience and operational effectiveness for government customers operating in highly regulated mission environments. ERT and Sev1Tech together become a fully diversified engineering and federal technology solutions firm with broad reach into space civilian and defense markets.
Please apply directly at: . For questions or to submit a referral please contact:
Sev1Tech is anEqual Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.
Required Experience:
Senior IC
Key Skills
About Company
WE ARE SEV1TECH Serving critical missions for the United States at home and abroad Sev1Tech is a leading provider of IT modernization, cloud, cybersecurity, engineering, fielding, training, and program support services for U.S. government agencies and major commercial organizations. ... View more
