Field Service Engineer

Ingersoll - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Stefanini Groupis looking for a Deskside Technician for a globally recognized company! For interested applicants click the apply button or you may reach out Micah Andres at / for faster processing. Thank you!

Technical Support: Provide hands-on technical support for desktops laptops printers and other peripherals to ensure optimal performance and user satisfaction.
Issue Diagnosis and Resolution: Diagnose and troubleshoot hardware and software issues utilizing problem-solving skills to implement effective solutions in a timely manner.
Installation and Configuration: Install configure and set up new hardware and software for end-users ensuring all devices are operational and meet company standards.
User Account Management: Assist with the creation modification and deactivation of user accounts managing access rights and permissions in accordance with company policies.
Onsite Support: Respond to and resolve Tier 2 and Tier 3 support requests that require physical presence collaborating with other IT teams as necessary to ensure timely resolution.
Inventory Management: Maintain accurate records of hardware and software inventory including tracking equipment usage and changes in configuration.
Stock Management: Oversee the inventory of IT equipment including desktops laptops peripherals and accessories. Maintain accurate records of stock levels manage requisitions and ensure timely replenishment of supplies.
Equipment Maintenance: Conduct regular maintenance and upgrades on desktop and laptop hardware including replacing faulty components and performing system updates.
Vendor Coordination: Liaise with third-party vendors and service providers to facilitate hardware repairs software installations and troubleshooting as needed.
Documentation: Maintain accurate records of support incidents resolutions and equipment inventory to support efficient IT operations and knowledge sharing.
Move Add Change (IMAC) Management: Execute IMAC requests by managing the relocation installation and configuration of workstations and peripherals as required.
Training and Support: Provide end-user training and support for new technologies and applications helping users maximize their productivity
Audio/Visual Support: Assist with the setup and troubleshooting of audio/visual equipment and video conferencing tools to ensure successful meetings and presentations.

Carmeuse Beachville Operation 374681 Oxford County Rd 6 Ingersoll ON N5C 3K5 CANADA

Job Requirements

ITIL V3 Foundation Certification (recommended)

Microsoft Operating System / Office Certification(s) will be an asset

Advanced MS Office 365 skills

Scripting coding skill will be considered an advantage

Able to solve simple hardware issues

iOS Android advanced user

Basic Networking skills

Knowledge of Active Directory permissions

At least 3-5 years experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements

Team Player and Analytical Thinking

Open and positive personality and ability to manage stress effectively

Customer oriented (Service awareness)

Good interpersonal and communication skills

Able to adapt in a fast evolving technology environment and ability to learn

Able to assume day to day responsibilities generating specific deliverables

Relationship-builder at ease with people and capable of quickly building trust.

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Job DescriptionStefanini Groupis looking for a Deskside Technician for a globally recognized company! For interested applicants click the apply button or you may reach out Micah Andres at / for faster processing. Thank you!Technical Support: Provide hands-on technical support for desktops laptops pr...