Client Insights Analyst

Analyst I Client Service

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At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversityequityand inclusion as we believe in the undeniable strength that diversity brings to our business employees clients and communities (with us you can always bring your full self to work). Join our inclusive committed team to be a challenger own outcomes and stay curious together. Learn more at .

Core Responsibilities

The primary objective of the Analyst Client Service role is to deliver client service for Circana collaborative gateway services that engage CPG manufacturer clients with their retailer partners to drive mutual growth. This role also supports senior Client Service team members in delivering exceptional service to key client relationships.

Essential Roles & Responsibilities

Client Leadership

⪠Demonstrate ability to build trusted relationships with supplier clients

⪠Ability to engage in a consultative manner with clients when helping solve/manage content deliverables

⪠Clearly communicate verbally and/or in writing essential Circana service details and process information so that client stakeholders understand key capabilities and benefits

⪠Effectively probe to understand client business objectives issues and success measures to deliver timely value-added services and support to drive client growth

⪠Ability to navigate through complex client and/or Circana issues identify root causes and resolve them in collaboration with the Consultant and/or Principal

⪠Maintain an ability always to keep the manufacturer and retailer perspectives in mind; able to think through multiple divergent paths and understand the implications on the client and Circana

⪠Work closely with senior client service team members to understand and analyze client issues target relevant insights and make timely recommendations

Financial Management

⪠At minimum maintain assigned revenue and pro-actively identify new opportunities to expand revenue

⪠Manage expenses according to the needs of the business

People Leadership

⪠Build credibility and cultivate strong collaborative relationships across the Circana organization

⪠Utilize Circana corporate best-demonstrated practices such as the SOLV Model Feedback Model and Client Value Program

⪠Able to effectively engage with virtual and diverse teams potentially in multiple locations

⪠Able to think broadly about current company people policies and suggest opportunities for improvements

Innovation

⪠Contribute to the development and creation of new or enhanced methods products and/or services; approach job function with original and progressive thinking in order to improve processes methods systems and services

⪠Use supplier client feedback to evolve Circanas understanding of the role we can play in developing the collaborative partnership with CPG suppliers. Provide recommendations to leadership and once approved support the execution of project plans

⪠Expand knowledge of the CPG industry by leveraging industry-related publications from internal and external resources

Key Requirements

To support the essential roles and responsibilities outlined above the ideal candidate must possess the following experience and skills:

⪠0-2 years of work experience preferably in the CPG industry

⪠Demonstrated willingness and ability to embrace new data sets systems processes technologies and ideas

⪠Demonstrated ability to proactively identify clearly articulate and/or solve problems/data issues by making recommendations and/or decisions that are sensible given the available information

⪠A strong desire to help clients make their business successful

⪠Ability to ask probing questions to understand the foundational ideas concerning an issue and formulate possible solutions based on the information

⪠Hold self and others accountable for meeting timeline and quality standards

⪠Proficient in Microsoft Office suite of applications (PowerPoint Excel Word etc.)

⪠Undergraduate degree required

• Proficient in French and English

Circana Behaviors

As well as the technical skills experience and attributes that are required for the role our shared behaviors sit at the core of our organization. Therefore we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy respect and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Remote from Toronto Calgary Montreal

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs. The salary range for this role is $60000 to 65000 CAD.

We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k)/ RRSP to eligible employees.

You can apply for this role through methods such as our Careers website link and/or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description.

The anticipated application deadline for this position is December 1 2025.

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Required Experience:

IC