Technical support Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Technical Support Analyst your tasks and goals will includeTechnical Level 0 and 1 support of the global SCIB platform both onsite and prioritization investigation escalation and resolution of Alerts and follow up of continuous improvement plans for batch and collaboration with second-level teams and of metrics in order to improve and detect their with users being the only communication link with Business at of monitoring applicationsExperience in ITIL frameworkManagement and resolution of incidents and requests through Service Now..
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
At Virtusa, we are builders, makers, and doers. Digital engineering is in our DNA. It’s at the heart of everything we do.
