Technical support Analyst
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Posted on:
Yesterday
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1 Vacancy
Job Summary
Technical Support Analyst
Location: Málaga Spain (Hybrid 34 days per week onsite)
Company: Virtusa
Virtusa is looking for a proactive and detail-oriented Technical Support Analyst to join our growing global technology operations team. This role is essential in ensuring the stability performance and continuous improvement of critical platforms while serving as a key communication link between technical teams and business users.
About Virtusa
Virtusa is a leading global provider of digital engineering and IT services partnering with top-tier financial institutions and enterprises worldwide. Our teams work on complex high-impact platforms creating innovative and efficient solutions that drive business success. Joining Virtusa means becoming part of a collaborative international environment with strong opportunities for professional growth.
Your Responsibilities
As a Technical Support Analyst you will:
Provide Level 0 and Level 1 technical support for global platforms both onsite and remotely.
Receive assess prioritize investigate escalate and resolve incidents within established SLAs.
Monitor critical alerts and ensure timely response to potential issues.
Participate in defining and following up on continuous improvement plans for batch and online processes.
Collaborate closely with second-level support teams and external providers.
Monitor platform metrics to identify performance trends and detect early signs of degradation.
Act as a communication bridge with business users ensuring clear accurate updates and guidance.
Utilize monitoring tools to ensure system stability and performance.
Apply ITIL best practices across incident request and problem management.
Manage and resolve incidents and service requests using ServiceNow.
What Were Looking For
Experience in technical support or operations roles.
Hands-on knowledge of monitoring tools and alerting systems.
Familiarity with the ITIL framework.
Experience using ServiceNow for incident and request management.
Strong communication and problem-solving skills.
Ability to work effectively with global teams.
Work Model
Hybrid work: 34 days per week onsite in the Málaga office
Occasional flexibility for special operations planned interventions or coordination with global teams
Why Join Virtusa
Work in a global environment supporting high-impact platforms.
Be part of a dynamic and collaborative operations team.
Access to continuous learning and professional growth opportunities.
Excellent work-life balance and supportive team culture.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
At Virtusa, we are builders, makers, and doers. Digital engineering is in our DNA. It’s at the heart of everything we do.
