Enablement Project Manager

Zapopan - Mexico

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Responsibilities:

Build and manage integrated project plans budgets and timelines; manage risks dependencies and executive communications for the Enablement Team
Create implementation and adoption plans for approved tools that support enablement and Customer Success (e.g. collaboration/knowledge platforms analytics/BI CRM extensions LMS/LXP virtual classroom/labs AI-enabled features).
Identify and prioritize AI/automation use cases across enablement and Customer Success
Map role-based use cases user journeys and change impacts; coordinate configuration and access/SSO with IT and tool owners.
Lead pilots UAT cutover and hypercare; establish champions/super-user networks and deliver role-based training job aids and office hours.
Track activation usage proficiency and impact; iterate via an adoption backlog.
Conduct discovery and current-state mapping with program owners and SMEs; translate goals into requirements user stories and acceptance criteria.
Define target-state workflows SOPs and handoffs across Enablement Customer Success and Operations; maintain admin/runbooks.
Establish KPIs and dashboards for program effectiveness and tool adoption (e.g. attendance/completion proficiency time-to-productivity content quality NPS/CSAT operational efficiency).
Run feedback loops and retrospectives; drive data-informed enhancements to programs and tools.

Responsibilities

PROJECT MANAGER - TOOLS AND PROCESSES

As a key member of the Oracle NetSuite GBU Enablement organization the Enablement Project Manager leads planning execution and continuous improvement of enablement initiatives for the LATAM Global Delivery Center (GDC) and our global Customer Success organization (North America Latin America JPAC EMEA). This role manages cross-functional enablement programs (onboarding upskilling methodology/process rollouts certifications events) and drives the implementation and adoption of approved enterprise tools that support those programsincluding collaboration/knowledge platforms analytics/BI CRM extensions learning technologies and AI-enabled capabilities.

You will partner with Enablement leaders Customer Success IT Security and regional stakeholders to deliver a consistent learner and manager experience accelerate time-to-productivity and improve business outcomes.

Responsibilities:

Build and manage integrated project plans budgets and timelines; manage risks dependencies and executive communications for the Enablement Team
Create implementation and adoption plans for approved tools that support enablement and Customer Success (e.g. collaboration/knowledge platforms analytics/BI CRM extensions LMS/LXP virtual classroom/labs AI-enabled features).
Identify and prioritize AI/automation use cases across enablement and Customer Success
Map role-based use cases user journeys and change impacts; coordinate configuration and access/SSO with IT and tool owners.
Lead pilots UAT cutover and hypercare; establish champions/super-user networks and deliver role-based training job aids and office hours.
Track activation usage proficiency and impact; iterate via an adoption backlog.
Conduct discovery and current-state mapping with program owners and SMEs; translate goals into requirements user stories and acceptance criteria.
Define target-state workflows SOPs and handoffs across Enablement Customer Success and Operations; maintain admin/runbooks.
Establish KPIs and dashboards for program effectiveness and tool adoption (e.g. attendance/completion proficiency time-to-productivity content quality NPS/CSAT operational efficiency).
Run feedback loops and retrospectives; drive data-informed enhancements to programs and tools.

Ideal Candidate:

Excellent stakeholder management skills with the ability to work in a global team environment
5 years of project/program management experience delivering enterprise enablement initiatives and cross-functional rollouts.
Proven success driving adoption of approved general business tools that support enablement and Customer Success (e.g. collaboration/knowledge platforms analytics/BI CRM extensions learning technologies; exposure to AI-enabled features is a plus).
Strong skills in discovery requirements process mapping and documentation; comfortable with Agile or hybrid delivery.
Experience coordinating with IT and Security on data governance and operational readiness.
Demonstrated change management expertise including communications training development and stakeholder engagement.
Data-driven; able to build and interpret dashboards and report business impact to leadership.
Experience with Customer Success or Professional Services enablement a plus; NetSuite knowledge is a plus.
Outstanding communication facilitation and influence skills across global matrixed teams.
Proficiency in English and Spanish is required.
Bachelors degree or recognized equivalency or achievement of recognized professional level.

Qualifications

Career Level - IC3

Required Experience:

DescriptionResponsibilities:Build and manage integrated project plans budgets and timelines; manage risks dependencies and executive communications for the Enablement TeamCreate implementation and adoption plans for approved tools that support enablement and Customer Success (e.g. collaboration/know...

Description

Responsibilities:

Build and manage integrated project plans budgets and timelines; manage risks dependencies and executive communications for the Enablement Team
Create implementation and adoption plans for approved tools that support enablement and Customer Success (e.g. collaboration/knowledge platforms analytics/BI CRM extensions LMS/LXP virtual classroom/labs AI-enabled features).
Identify and prioritize AI/automation use cases across enablement and Customer Success
Map role-based use cases user journeys and change impacts; coordinate configuration and access/SSO with IT and tool owners.
Lead pilots UAT cutover and hypercare; establish champions/super-user networks and deliver role-based training job aids and office hours.
Track activation usage proficiency and impact; iterate via an adoption backlog.
Conduct discovery and current-state mapping with program owners and SMEs; translate goals into requirements user stories and acceptance criteria.
Define target-state workflows SOPs and handoffs across Enablement Customer Success and Operations; maintain admin/runbooks.
Establish KPIs and dashboards for program effectiveness and tool adoption (e.g. attendance/completion proficiency time-to-productivity content quality NPS/CSAT operational efficiency).
Run feedback loops and retrospectives; drive data-informed enhancements to programs and tools.

Responsibilities

PROJECT MANAGER - TOOLS AND PROCESSES

Responsibilities:

Build and manage integrated project plans budgets and timelines; manage risks dependencies and executive communications for the Enablement Team
Create implementation and adoption plans for approved tools that support enablement and Customer Success (e.g. collaboration/knowledge platforms analytics/BI CRM extensions LMS/LXP virtual classroom/labs AI-enabled features).
Identify and prioritize AI/automation use cases across enablement and Customer Success
Map role-based use cases user journeys and change impacts; coordinate configuration and access/SSO with IT and tool owners.
Lead pilots UAT cutover and hypercare; establish champions/super-user networks and deliver role-based training job aids and office hours.
Track activation usage proficiency and impact; iterate via an adoption backlog.
Conduct discovery and current-state mapping with program owners and SMEs; translate goals into requirements user stories and acceptance criteria.
Define target-state workflows SOPs and handoffs across Enablement Customer Success and Operations; maintain admin/runbooks.
Establish KPIs and dashboards for program effectiveness and tool adoption (e.g. attendance/completion proficiency time-to-productivity content quality NPS/CSAT operational efficiency).
Run feedback loops and retrospectives; drive data-informed enhancements to programs and tools.

Ideal Candidate:

Excellent stakeholder management skills with the ability to work in a global team environment
5 years of project/program management experience delivering enterprise enablement initiatives and cross-functional rollouts.
Proven success driving adoption of approved general business tools that support enablement and Customer Success (e.g. collaboration/knowledge platforms analytics/BI CRM extensions learning technologies; exposure to AI-enabled features is a plus).
Strong skills in discovery requirements process mapping and documentation; comfortable with Agile or hybrid delivery.
Experience coordinating with IT and Security on data governance and operational readiness.
Demonstrated change management expertise including communications training development and stakeholder engagement.
Data-driven; able to build and interpret dashboards and report business impact to leadership.
Experience with Customer Success or Professional Services enablement a plus; NetSuite knowledge is a plus.
Outstanding communication facilitation and influence skills across global matrixed teams.
Proficiency in English and Spanish is required.
Bachelors degree or recognized equivalency or achievement of recognized professional level.

Qualifications

Career Level - IC3

Required Experience:

Key Skills

Project Management Methodology
Project / Program Management
Construction Estimating
Construction Experience
PMBOK
Visio
Construction Management
Project Management
Project Management Software
Microsoft Project
Project Management Lifecycle
Contracts

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Oracle

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