CRM Specialist

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Are you a CRM enthusiast and have experience in managing and executing campaigns Do you have an analytical eye when it comes to evaluating campaign performance If this sounds like you wed love to chat!

What youll be doing

As a CRM Specialist at Wolt youll play a key role in shaping how millions of users experience our brand through personalized data-driven communication. Youll manage CRM initiatives across multiple markets - turning insights into impactful campaigns that drive engagement retention and growth.

Day-to-day in this role youll:

• Plan build and execute automated and ad-hoc CRM campaigns across email push and in-app channels.
• Collaborate with local and global marketing teams to align campaigns with business goals and ensure strong localization.
• Analyze campaign performance extract insights and recommend actionable improvements.
• Use AI and automation tools to optimize segmentation content and timing for smarter faster execution.
• Continuously test learn and share best practices to enhance CRM performance and customer experience across markets.

Our humble expectations

• 23 years of experience working in CRM preferably in tech eCommerce or on-demand services.
• Hands-on experience with CRM tools such as Iterable Salesforce Braze or similar.
• Solid understanding of automated lifecycle campaigns and multi-channel communication (email push in-app).
• Strong analytical mindset - confident in reading data identifying insights and making data-driven decisions.
• Great communication and stakeholder management skills - youll work closely with multiple markets and teams.
• A proactive curious and collaborative approach always looking for smarter and more creative ways to engage users.

What we offer

At Wolt youll join a diverse global marketing community where creativity meets technology. Youll have the chance to:

• Shape how millions of users across different markets experience Wolt.
• Work with modern CRM and AI-driven tools that allow you to experiment learn and grow.
• Collaborate with talented teams across 30 countries and bring local insight into global impact.
• Take ownership of your projects while being supported by a team that genuinely cares about your success.
• Enjoy a flexible international work environment that values trust autonomy and continuous learning.

Next steps

If this sounds like you hit apply and lets start the conversation!
Our process typically includes:

1. Application review - well carefully read through your profile.
2. Intro chat an informal conversation to get to know you and share more about Wolt.
3. Interview round(s) - meet your potential teammates and discuss your experience and ideas.
4. Assignment - a short practical task so we can see your thinking in action.
5. Final chat meet your future manager and align on expectations and culture fit.

We aim to make the process transparent friendly and engaging - just like how we work every day at Wolt.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.