Audiovisual (AV) Technician

Come join the PenBay team as a full-time AV Technician! As a full time employee we offer PTO Health benefits and employer contributed 401K. This position requires a current Secret Clearance and be able to obtain a Top Secret security clearance.!!

Job Summary: The Audiovisual (A/V) Technician will operate and maintain all audiovisual (A/V) and information technology (IT) equipment at the Davis Conference Center (DCC) to ensure fully mission-capable status. The technician will support a variety of events including high-profile conferences meetings and presentations ensuring seamless operation and impeccable customer service.

Duties and Responsibilities

Setup and Operation:

• Setup and operate A/V equipment including microphones sound speakers video screens projectors video monitors connecting wires and cables sound and mixing boards and related electronic equipment for events meetings conferences presentations and news conferences.
• Ensure all A/V and IT equipment is tested and ready at least one hour before events start.
• Provide Secure Video Teleconferencing (SVTC) services.
• Configure and operate control systems lighting and sound systems.

Maintenance and Troubleshooting:

• Perform preventive maintenance inspections
• Troubleshoot and resolve equipment malfunctions efficiently ensuring minimal disruption to events.
• Maintain and update equipment inventory and provide technical data and system drawings for SVTC system accreditation.

Customer Service:

• Deliver flawless customer support and service for each event.
• Respond to Priority 1 events within 5 minutes Priority 2 events within 10 minutes and resolve issues accordingly.
• Assist customers with A/V equipment operation and provide training as needed.

Collaboration and Coordination:

• Work closely with conference project officers to determine presentation requirements and support needs.
• Coordinate with IT and other support personnel to ensure all technical aspects of events are covered.
• Maintain effective communication with DCC staff and leadership regarding event support and security matters.

Documentation and Reporting:

• Prepare and submit equipment status reports activity reports and conference after-action reports.
• Maintain compliance with security requirements including managing access to classified information and systems

Key Skills:

• Professional and courteous customer service.
• Strong organizational and time-management skills.
• Effective communication both verbal and written.
• Ability to work collaboratively in a team environment.
• Adaptability to changing event requirements and priorities
• Must possess a current Secret Clearance and be able to obtain a Top Secret security clearance.

Experience and Qualifications:

• Minimum 3 years of successful experience in professional/commercial A/V systems implementation operations and maintenance.
• Strong knowledge of event management practices and audiovisual technology.
• Excellent troubleshooting skills and the ability to work under pressure.
• Proficiency with Hirsch Velocity Software and managing Hirsch Security System.
• Security certification preferred.
• Physical fitness to lift 50-80 pounds stand walk and navigate tight spaces.

Special Requirements:

• Must possess a current Secret Clearance and be able to obtain a Top Secret security clearance.
• Must be available to work during extended hours weekends and holidays as needed.
• Commitment to maintaining high standards of performance and professionalism.