Customer Success Manager HU (mfd)

What we do at PlanRadar

PlanRadar is a leading platform for digital documentation communication and reporting in construction facility management and real estate projects. It enables customers to work more efficiently enhance quality and achieve full project transparency. By improving collaboration and providing access to real-time data PlanRadars easy-to-use platform adds value to every person involved in a buildings lifecycle with flexible capabilities for all company sizes and processes. Today PlanRadar serves more than 150000 users across 75 countries.

PlanRadar promises an inclusive engaging and exciting place to work. We are inquisitive minds who challenge the status quo with a drive to change our clients industry for the better. Our people matter the most and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote. If youre courageous and ready for a new adventurejoin PlanRadar!

What youll get to do

PlanRadar is looking for an experienced Customer Success Manager for Hungary to join our global Customer Success team. As Customer Success Manager you will work closely with customers to help them discover their business needs. You will also onboard them on the best way to use PlanRadars features to obtain business value and exceed their targeted business outcomes. You will serve as a trusted advisor to customers and be responsible for the onboarding adoption advocacy retention and growth of your client base. Working closely with Sales Consultants our CSMs to provide input into the strategic account and success plans help identify areas where customers have room for improvement and uncover new business opportunities within existing clients. Your ultimate goal is to build excellent customer relationships and boost value realization that promotes retention and loyalty.

AMONG OTHER THINGS YOU WILL

• Be the product expert and provide training and services to successfully implement/deploy our features on the customer side
• Maintain a detailed understanding of PlanRadar assist customers with questions and suggest the best solutions for their needs
• Carry out regular customer meetings and periodic business reviews to establish and quantify desired business outcomes and other key performance indicators
• Be a dedicated partner to our customers and supporttheir needs and issues across all PlanRadars departments
• Create success stories with your customers and collaborate with the marketing team to turn them into case studies
• Minimize customer churn through continuous engagement value realization education coaching and persuasion
• Partner closely with other cross-functional team members (e.g. product management development) to translate business needs and product requirements into improved solutions

WHO YOU ARE

• You have experience with account management or Customer Success preferably within the SaaS industry
• Youhaveexperience in using CRM systems and computer literacy
• You are experienced in web and mobile applications and therefore have a technical understanding and familiarity with IT systems
• You have excellent spoken and written Hungarian and business English language skills
• You are accountable and very well organised
• You have exceptional ability to communicate and foster positive business relationships
• You are self-motivated a proactive team player with innovative ideas diplomatic skills and tact. Poise under pressure thrives in a multi-tasking environment and can adjust priorities on-the-fly
• You are opento travel occasionallyto customers or other PlanRadars office locations for trainings

What we offer

• Room for personal and professional development
• Challenging and diversified line of action
• Working in a fast-growing company with international customers and investors
• Performance-related career system with competitive and progressive base salary
• Uncapped bonus based on a success-related commission scheme
• Possibilities to work from home
• Motivated and agile team with a common vision
• Additional benefits like team events free drinks & snacks