Commercial Director

We are seeking a visionary and analytical Commercial Director to lead our commercial this pivotal role you will unify and drive the Sales Reservations Marketing and Revenue Management departments. You will be responsible for designing the strategies that maximize occupancy and yield while shifting focus toward direct-to-consumer growth. You will serve as the bridge between market demand and operational delivery ensuring our cruisers remain the preferred choice for partners and travellers alike.

Key Responsibilities

1. Strategic Leadership & Team Management

• Holistic Oversight: Provide executive leadership for the Sales Reservations Marketing and Revenue Management teams fostering a culture of high performance and accountability.
• Talent Development: Mentor train and develop department heads and team members. Identify skill gaps and implement training programs to build a best-in-class commercial workforce.
• Cross-Functional Collaboration: Ensure seamless cooperation with Hotel Operations and Marine departments to guarantee that commercial promises align with the onboard guest experience.

2. Revenue Maximization & Strategy

• Revenue Management: Develop and implement robust revenue management strategies to optimize pricing inventory and yield across all distribution channels.
• Sales Strategy: Design and execute comprehensive sales plans targeting both B2B (trade partners) and B2C (direct) segments to achieve occupancy and revenue targets.
• Data Analysis: Utilize analytical tools to monitor market trends competitor activity and forecasting data to make agile business decisions.

3. Marketing & Direct-to-Traveler Growth

• D2C Focus: Spearhead marketing strategies and campaigns with a specific emphasis on growing the Direct to Traveler business reducing cost of acquisition and owning the guest relationship from the booking stage.
• Brand Presence: Oversee digital marketing social media and content strategies to elevate the brand profile of the cruisers globally.

4. Operations & Relationships

• Reservations Excellence: Oversee the reservations department to ensure processes are efficient accurate and customer-centric minimizing conversion loss.
• Key Account Management: Develop maintain and nurture professional relationships with key accounts (Wholesalers Tour Operators OTAs) and corporate partners to secure consistent base business.

Qualifications :

• Experience: Minimum of 5 years in a senior commercial role within the Hospitality Cruise or Travel industry.
• Leadership: Proven track record of leading multi-disciplinary teams (Sales Marketing Revenue) to success.
• Analytical Skills: Strong data literacy with the ability to interpret complex reports P&L statements and market data to drive strategy.
• Strategic Mindset: Ability to transition between high-level strategic planning and hands-on operational problem-solving.
• Communication: Exceptional negotiation and interpersonal skills; fluent in English (additional languages are a plus).
• Tech Savvy: Familiarity with PMS (Property Management Systems) CRS and Revenue Management software.

Key Competencies

• Results-oriented and profit-driven.
• Agile and adaptable to changing market conditions.
• Strong mentor and coach.

Additional Information :

Experience with Nile cruises is a definite advantage
Additional languages competency is a definite advantage
 

Your team and working environment

You will lead a highly professional and seasoned team dedicated to commercial excellence and industry best practices. Our culture is defined by a drive for operational efficiency and hitting ambitious targets grounded in a commitment to building enduring long-term relationships.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time