Guest Service Manager

As the Guest Service Manager you will partner closely with the Front Office leadership team to elevate service excellence enhance guest satisfaction and inspire a high-performing motivated team.

What You Will Do

• Deliver warm genuine and anticipatory service that reflects the brands Vision and Mission.

• Cultivate a service-driven high-performance culture by implementing and upholding effective Standard Operating Procedures (SOPs) that drive guest satisfaction results.

• Lead coach and mentor the Front Office team to consistently elevate  service standards and support departmental profitability.

• Oversee all aspects of Front Office operationsincluding guest arrival and departure room inventory management service standards cost controls revenue initiatives systems management budgeting and policy implementation.

• Support team development through regular coaching scheduling performance evaluations recognition and ongoing professional development.

• Monitor guest feedback trends and operational performance metrics identifying opportunities for improvement and implementing action plans.

• Ensure all Sofitel brand standards are fully implemented and that team members maintain up-to-date knowledge of hotel facilities services events pricing local attractions and operational policies.

• Complete and analyze daily operational reports making informed decisions based on data insights.

• Take ownership of guest concerns and ensure timely effective resolution that restores confidence and satisfaction.

• Provide managerial support across the Rooms Division to ensure smooth day-to-day operations.

• Plan and adjust staffing levels according to business forecasts to ensure an optimal guest experience.

• Oversee ALL Accor Live Limitless loyalty and recognition programs including upsell initiatives.

• Build a positive team culture by driving engagement celebrating achievements and creating meaningful recognition programs.

Qualifications :

• A genuine passion for hospitality and delivering outstanding guest experiences.

• Minimum  2 years of Front Desk or Guest Services leadership experience within a hotel environment (preferred).

• Experience with Opera Cloud or Opera PMS is advantageous.

• Strong communication leadership organizational and problem-solving abilities.

• Proven ability to work effectively under pressure while maintaining composure and professionalism.

• A positive proactive attitude with the ability to inspire and empower others.

• A natural talent for connecting with guests demonstrating empathy care and a strong service mindset.

• Eagerness to grow within a fast-paced and dynamic environment.

• Proficiency in Microsoft Office applications (Word Excel PowerPoint).

Additional Information :

What is in it for you:

• Training & development within an experienced team environment
• Career opportunities within our hotel and/or the Accor Group
• Worldwide Accor Hotel accommodation discounts free on-site car parking yearly free 1 nights accommodation plus more

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. 

Discover the life that awaits you at Accor visit  what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time