Portuguese Speaking Customer Advisor

We are looking for proactive and customer-focused Portuguese-speaking Customer Support Specialists to join a remote team in Bulgaria. You will be part of an international healthcare-related project (brand name not disclosed) and provide high-quality support to Portuguese-speaking clients.

This position is ideal for candidates who enjoy helping people resolving issues and working in a structured and collaborative environment. Prior experience in customer service is beneficial but not required as comprehensive training will be provided.

This is a remote role available only to residents of Bulgaria and all necessary work equipment will be supplied by the company.

Role Overview

As a Portuguese Customer Support Specialist you will assist customers with questions concerns and service requests. Your role involves providing accurate guidance troubleshooting issues and ensuring a smooth positive experience for every client. You will play a key role in maintaining the high standards of customer service for a globally recognized healthcare project.

Key Responsibilities

• Handle customer communications in Portuguese via phone email and chat in a professional and friendly manner.

• Provide accurate information about products services and processes.

• Assist clients with troubleshooting resolving complaints and escalating complex cases when needed.

• Record all interactions accurately in internal systems and ensure proper case management.

• Follow established procedures and service standards to maintain compliance and quality.

• Take part in regular training to stay up-to-date on company processes policies and product knowledge.

• Share feedback and insights to help improve processes and overall customer experience.

Qualifications & Skills

• Native-level or fluent Portuguese (C2)

• Proficient English (B2 or above) for internal communication and training

• Must be a resident of Bulgaria

• Excellent written and verbal communication skills

• Strong problem-solving skills and a customer-oriented mindset

• Comfortable using multiple digital tools software and systems

• Able to work independently while being an active team player

• Previous experience in customer service or related fields is a plus but not mandatory

What We Offer

• Fully remote role within Bulgaria

• All required equipment provided including laptop headset and peripherals

• Competitive salary and benefits package

• Permanent employment contract

• Health and life insurance coverage

• Opportunities for performance bonuses and additional incentives

• Paid training and continuous learning opportunities

• Career growth paths including senior roles training quality assurance and team leadership positions

• A supportive diverse and international work environment

• Participation in internal programs workshops and skill-building initiatives

Why This Role Is a Great Fit

This position is perfect for Portuguese-speaking professionals living in Bulgaria who want a long-term career in customer service. You will work remotely gain experience in an international project and enjoy strong benefits job security and opportunities for professional advancement.