About Altitude

At Altitude we believe in family fun in celebrating lifes moments and in creating spaces where activity energy and connection come together. Our parks are built for the thrill of free play-another wall to climb another dodgeball match another hoop to shoot another day to fly. With a growing global presence Altitude is committed to sparking joy exhilaration growth and wellness for families and friends around the world.

We believe in celebrating play empowering accomplishments and elevating the emotions guests feel when they experience fun the Altitude way.

Position Overview

The Assistant Manager supports and executes all aspects of park operations including guest services food & beverage training staffing and day-to-day operational performance. This leader works closely with the General Manager and ownership team to reinforce Altitudes brand standards operational excellence and positive culture.

The Assistant Manager is a hands-on leader who sets the tone for exceptional guest experiences team development and a consistently safe clean and high-energy environment.

Key Responsibilities

General Operations

• Support the GM and ownership team in daily operational oversight.

• Coach motivate and communicate effectively with a large diverse team.

• Manage operational departments including Front Desk Court Monitors Party Hosts Food & Beverage and Janitorial.

• Ensure operational and cultural standards are upheld consistently across the park.

• Maintain accurate inventory processes financial reporting and facility logs.

• Oversee labor standards scheduling and spending within park guidelines.

• Track purchases and ensure spending aligns with budget and park policies.

• Build a culture of accountability consistency and positive performance.

People Leadership

• Set clear expectations for performance behavior and adherence to brand standards.

• Ensure high-quality training and ongoing development for all team members.

• Foster a positive supportive work environment that promotes retention.

• Maintain appropriate staffing levels based on business needs and seasonal demands.

• Recognize and reward high-performing team members; take corrective action when needed.

• Identify and develop high-potential employees for advanced roles or promotions.

Sales & Business Performance

• Execute local sales marketing and promotional plans in collaboration with the support center and GM.

• Help manage the business plan to meet or exceed financial targets.

• Communicate departmental goals track progress and hold team leaders accountable.

• Support membership growth initiatives party sales special events and community outreach.

Guest Experience

• Ensure every guest receives an exceptional on-brand Altitude experience.

• Address guest feedback directly and use it as a tool for team coaching and improvement.

• Maintain a clean safe and secure environment across all attractions and common areas.

• Lead by example during peak hours with a visible hands-on leadership presence.

Qualifications & Skills

• 2 years of leadership experience in entertainment hospitality retail food & beverage or similar guest-facing industries.

• Strong ability to recruit motivate coach and retain top talent.

• Positive leadership style with a genuine interest in team member growth.

• Able to work days nights weekends and holidays as required.

• Comfortable working in a fast-paced high-energy environment with frequent distractions.

• Must be able to lift and carry 50 lbs regularly.

• Demonstrated ability to meet financial goals and manage labor/spending.

• Professional dependable and able to lead by strong example.

• Excellent communication skills-both written and verbal.

• Safety-focused mindset and commitment to upholding all operational standards.

Join the Altitude Team

If youre passionate about creating joyful experiences developing strong teams and helping families make lasting memories Altitude is the place to build your leadership career. Here every day is a chance to celebrate play the Altitude way.

• Maintain a professional image

Required Experience:

Manager