Experience Leader

Chattanooga, TN - USA

Monthly Salary: $ 75000 - 90000

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

At Brown Haven we are dedicated to constructing high-quality custom homes that exceed expectations. We understand that our team of professionals is our most valued asset which is why we have brought together a group of talented individuals who embody teamwork positivity and a dedication to excellence. Our vision is to build 1000 homes per year by becoming the finest custom home builder in the U.S.A.

Experience Leader - Brown Haven Homes

About the Job

At Brown Havenwe take pride in being recognized asone ofthehighest-rated quality home buildersin the United States by the National Housing Quality believe our greatest strength is our people and that how our customersfeel throughout their journey defines our success. Thats why were introducing a new transformative leadership role designed to elevate the experience of every client teammate and community we serve. Our vision is bold: to build1000 homes per yearand to be known asthe premier custom home builder in America.To achieve itwereinvesting in leadership that transcends operations and sales leadership that inspires loyalty builds relationships and createsRaving Fans.

Experience Leader Be the Heartbeat of the local Brown Haven Experience

Location: Chattanooga TNType:Full-Time Salary Range:$75000 - $90000

Heart for HospitalityYoullThrive at Brown Haven Homes.

At Brown Haven Homes we believe building a home should feel as good as living in a mission to make every interaction from the first hello to the final handshake unforgettable.

As the localExperience Leaderyoullown the in-studio experience lead community moments bring positive energy into the office and elevate the Brown Haven brand through unforgettable entry-level role-it requires someone polished poised and passionate about hospitality community engagement and elevating everyclienttouch point.

Mindset of an Experience Leader:

You Care More.Youanticipateneeds and create thoughtful touchpointsthat make people feel valued.
YourePolished & Professional.YourepresentBrown Haven with warmth confidence and credibility.
Yourea Natural Host.You love greeting people building relationships and making their day better.
Positive Energy Only.You bring the spark that keeps the whole office aligned and energized.
YoureDetail-Oriented.Excellence shows up in the small gestures you get that.
You Act NOW.When challenges arise you move fast and own the outcome.
Youre Detail-Oriented.You know excellence lives in the small touches that make a big impression.

Playbook for Success:

Create Raving Fans.Personally engageatkey moments-welcomes design kickoffs walkthroughs and closings-ensuring every client feels valued and supported.
Deliver Excellence.Anticipate client needs resolve issues with empathy and urgency and uphold brand standards across all touch points.
Be the Face of Brown Haven.Represent our brand at community events realtor gatherings and local initiatives-sharing our story with authenticity and pride.
Build Relationships that Last.Develop meaningful referral and community partnerships that strengthen market presence and generate goodwill.
Champion Our Culture.Celebrate wins encourage collaboration and help set a high standard of hospitalityin your local office.
Local Marketing & Brand Presence.Developsocial media content and engagement specific to your office.

Why Brown Haven Homes

Big Vision Big Heart. Make a meaningful impact on families during one of the most exciting journeys of their lives.
Culture of Champions.We innovate hustle and celebrate every win a core part of shaping the culture and first impressions of your local office.
Growth Potential.This is the first role of its kind at Brown Haven-and the start of something big.
Our Core Values:
- We Care More
- Positive Energy Only
- We Are Gritty
- Create Raving Fans
- Do It Now
- Simple & Scalable
- Results Not Excuses
- Obsess Over Winning

Comprehensive Benefits Package

Unlimited Paid Time Off.Leadership comes with flexibility recharge when needed deliver excellence always.
Best-in-class Medical Dental & Visioncoverage for you and your family.
Life & Short-Term Disability Insurance.
401(k) with Company Match.
Bi-Annual Profit Share Program.

Your Competitive Edge:

RequiredBackground in Client Experience Hospitality or related field.3yearsinhospitality customer experience or community engagement. You know how to curate memorable moments represent a premium brand with polish and create Raving Fans through every interaction.
Willingness to Learn.You adaptfast andpick up new systems easily.
Culture Champion.You inspire others through positivity and recognition not authority.
Storyteller.You communicate with authenticity purpose and pride in our brand.
Organized & Reliable. You follow through track metrics and thrive in fast-paced environments. You have experience managing multiple client touch points.
Community Focused.You loverepresentingyour company and making a difference locally.

Ready to Help Build the Future of the Brown Haven Experience

As an Experience Leaderyoullset the tone the moment someone walks through the door create memorable moments throughout their journey and help build customers for life right in your community. Ifyoureready to take ownership of the in-studio experience community engagement and the touch points that make families feel genuinely cared for we want to meet you.

REQUIRED ADDITIONAL STEP:Please email our Senior Recruiter Camden Mayer at. Subject Line: Elevating the Chattanooga Design Studio Experience. Include your response to this question: AsExperience Leader for the Chattanooga Design Studiowhat local event or community touchpoint would you host in your first30 daysto create energy visibility and new relationshipsNo long write-upneededa short paragraph or bullet list is perfect.

At Brown Haven Homes weimpactlives by building great homeswithandforamazing people.

Salary Range:

$75000 - $90000 USD

Character Traits:

Buy into the BH culture of values why & vision are foundational to success. Traits that succeed at BH include a Do it Now attitude an attraction to meaningful work & relationships through radical truth & radical transparency a strong work ethic positive thinking integrity and Intelligence.

BH Cores Values:

We Care More
Positive Energy Only
We Are Gritty
Create Raving Fans
Do It Now
Simple & Scalable
Results Not Excuses
Obsess Over Winning

BH Why: Impact lives by building great homes with and FOR amazing people.