L1 & L2 Support Engineer

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Client: Motherson Technology

Role : L1 & l2 engineer.

Contract : 6 Months

Location : Phoenix AZ ( Onsite )

Rate : $53/hr on c2c

Key Responsibilities:

Level 1 (L1) Support:

Provide first-line support for IT infrastructure issues including desktop network and server troubleshooting.
Respond to service requests and incidents via ticketing systems email and phone.
Perform basic troubleshooting for hardware operating systems and applications.
Assist users with software installations configurations and basic network connectivity.
Document resolutions and maintain knowledge base articles for common issues.

Level 2 (L2) Support:

Handle escalated technical issues from L1 support performing deeper troubleshooting.
Administer and support servers network devices and IT security components.
Analyze logs and diagnostic data to identify and resolve complex technical problems.
Collaborate with vendors and service providers for issue resolution.
Perform routine maintenance patching and upgrades on IT infrastructure.
Support virtualization cloud services and backup management.

Required Skills & Qualifications:

Bachelors degree in IT Computer Science or a related field (or equivalent experience).
2 years of experience in IT support (L1/L2 level).
Proficiency in Windows/Linux operating systems and desktop troubleshooting.
Basic networking knowledge (LAN/WAN VPN TCP/IP DHCP DNS).
Experience with Active Directory Office 365 and enterprise applications.
Familiarity with virtualization (VMware Hyper-V) and cloud platforms (AWS Azure) is a plus.
Strong problem-solving skills and the ability to work under pressure.
Good communication and customer service skills.

Client: Motherson Technology Role : L1 & l2 engineer. Contract : 6 Months Location : Phoenix AZ ( Onsite ) Rate : $53/hr on c2c Key Responsibilities: Level 1 (L1) Support: Provide first-line support for IT infrastructure issues including desktop network and server troubleshooting. Respond ...