Call Center Director 1969
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Job Location:
Brooklyn, NY - USA
Yearly Salary:
$ 75 - 100
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
A homecare clinic is seeking an experienced Call Center Director to lead its high-volume call center operations. The ideal candidate will oversee a large team optimize communication workflows and ensure exceptional patient service in a fast-paced environment.
Responsibilities Include:
Overseeing and managing day-to-day call center operations
Leading training and motivating a large call center team
Ensuring high standards of patient communication and service
Implementing workflows procedures and performance metrics
Streamlining processes to increase efficiency and reduce bottlenecks
Collaborating with leadership to align service goals
Ideal Qualifications:
Experience in call center leadership preferably in healthcare or homecare
Excellent communication and problem-solving skills
Strong leadership and team-management abilities
Ability to thrive in a high-volume environment
Highly organized process-driven and proactive
Required Experience:
Director
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
