Contact Centre Agent- Part Time

Job Description

Benefits:

• Competitive Salary

• Twenty two days annual leave (pro rata)

• Medical refund scheme

• Enhanced statutory sick pay

• 1.5% employer matched Pension scheme

• Enhanced Maternity and Paternity benefits

• Access to Hubex benefits and discounts platform

• Life Assurance x2 basic salary

• Employee Assistance Programme

• Opportunities for career advancement and professional development

• Voluntary flu vaccination voucher

• Bike to Work Scheme

Key Responsibilities:

• 18 hrs per week over Saturday Sunday and Bank Holidays.

• Respond promptly to customer inquiries via phone email and chat demonstrating empathy and professionalism while providing timely updates.

• Provide accurate information and assistance to customers regarding products services orders and account inquiries.

• Collaborate with team members and other departments to ensure seamless customer service delivery.

• Stay up-to-date on product knowledge company policies and procedures to provide accurate information to customers.

• Meet or exceed performance targets including response times resolution rates and customer satisfaction metrics.

• Daily use of various in-house and external systems.

• Adhere to all company policies procedures and safety guidelines. Responsible for own health and safety and that of other work colleagues.

• Undertaking ad-hoc duties.

Your Skills:

• Customer Service focused candidates with previous experience in a Contact Centre environment

• Strong Sales skills

• Strong ability to meet targets

• Must be fluent in English 2nd language advantageous but not essential

• Excellent communication skills both written and verbal

• Excellent administrative skills

• Full working knowledge of MS Office

• Problem solving and numerical skills

• Strong ability to multitask in a busy environment

• Ability to highlight trends and issues

• Be a team player with the ability to work on your own initiative

Why Choose Europcar

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions and everyone who is part of our team can make a contribution to and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

EMG2

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

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