Senior Client Services Administrator

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

The Senior Administrator role is to handle client inquiries through direct contact and to provide service excellence to Plan Sponsors Members and Advisors on the GRS Operations client admin function. You will be required to handle day-to-day administration in a timely manner within service level standards.

What will you do

• Handle day-to-day administration of a block of business with various products in a timely manner within service level standards

• Analyze and process transactions related to control accounts (suspense) daily to ensure they are current and accurate

• Verify daily output and ensure corrections are completed on member accounts ( P & L)

• Ensure all issues and complaints are escalated to the Client Service Specialist/Team Lead/Manager and are logged/acted on within 24 hours

• Identify trends and patterns on inquiries/transactions to help optimize client efficiencies

• Share client feedback or other issues with Client Service Specialist to improve processes and the relationship with the client

• Track accurately all assigned work in the current management operating systems (ie: Changepoint Ultera visual boards)

• Participate actively in team huddles/meetings and keep others informed and up-to-date

• Strong initiative to ownership of work

What do you need to succeed

• Excellent PC skills especially Excel

• Accuracy and speed

• Superior organization skills and the ability to multi-task

• Ability to deal with high work volumes

• Strong team player

• Outstanding customer service skills

• Excellent communication skills (both verbal and written)

• Excellent interpersonal skills

• As this position is posted in several locations we specify that bilingualism (French English both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

Assets:

• Must have knowledge of GRS products such as RRSPs DCPPs DPSPs etc.

• Knowledge of the GRS Global system Ultera and Lotus Notes

Whats in it for you:

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• Were committed to creating an inclusive and respectful environment. Our goal is to make sure all ouremployees have the chance to live up to their full potential

• Were honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification the Canada Order of Excellence for Mental Health at Work for prioritizing employee well-being fostering a positive work culture and achieving excellence in mental health.

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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