Experience SpecialistReceptionist
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Job Location:
Sioux Center, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Experience Specialist
PACE (Program of All-Inclusive Care for the Elderly)
PRN/As Needed
As a central point of contact they create meaningful first and lasting impressions and serve as a liaison between participants families and visitors and members of the health care team to address questions provide non-medical information and to simply help participants families and visitors navigate their healthcare experience.
Why UnityPoint Health
At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:
- Expect paid time off parental leave 401K matching and an employee recognition program.
- Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Customer Service
Smile and greet participants families and visitors with a warm welcome proactively communicate with participants which includes listening with empathy and intent to understand and provides participants families and visitors opportunities to ask questions.
Collaborate with and report participant and family concerns to appropriate team members as needed and assists with resolution of concerns.
Consults with members of the healthcare team and provides updates and other information to participants and families.
Answer telephone calls in a clear courteous caring calm and professional manner. Screen calls by urgency and route calls promptly accurately and professionally to appropriate party.
Open and/or close the PACE Center following specified guidelines.
Collaborates with appropriate support services to ensure the environment is clean and welcoming.
Demonstrates effective and caring communication skills and telephone techniques and etiquette.
Interacts with participants families and visitors and team members in a positive and supportive manner with sensitivity to cultural differences.
Administrative/Clerical Support
Work independently and responsible for timely completion of assigned functions.
Be aware of what is happening in the PACE Center and the organization by attending department meetings reading emails and regularly checking information on the organizations intranet site.
Opens sorts and organizes mail.
Completes check in and check out in the EMR for Center attendance.
Creates enrollment binders and new hire folders.
Maintain regular and consistent attendance at work.
Maintain compliance with Personnel policies and procedures.
Monitor environmental conditions in order to secure protected health information.
Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.
Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
Balance team and individual responsibilities; be open and objective to others views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
Perform other duties as requested by manager to facilitate the smooth and effective operations of the office.
Qualifications
Education:
- High School Degree or Vocational School Graduate
License(s)/Certification(s):
- Maintain current Mandatory Reporter
Knowledge/Skills/Abilities:
Ability to demonstrate strong customer service skills.
Ability to effectively enter information into a variety of computer programs.
Ability to understand and apply guidelines policies and procedures.
Ability to interact effectively with physicians health care team members individuals and members of their support systems.
Ability to communicate effectively with people of diverse professional education and lifestyle backgrounds.
Writes reads comprehends and speaks fluent English
Multicultural sensitivity
Microsoft Office basic computer skills.
Customer/patient focused
Critical thinking skills using independent judgment in making decisions
Required Experience:
IC
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
As an integrated health system, we provide care throughout Iowa, western Illinois and southern Wisconsin in not-for-profit hospitals, clinics and home health settings.
