IT Support Specialist

The Company

Cypress Creek Renewables is powering a sustainable future one project at a time. We develop finance own and operate utility-scale and distributed solar and storage projects across the country. Fostering a diverse group of innovative thinkers from all backgrounds Cypress people are drawn to work in a purpose-driven organization. We hope you will join us.

Overview

The IT Support Specialist plays a vital role in ensuring smooth technology operations across the organization. This position provides hands-on support to all employees contractors and interns by resolving help desk tickets managing hardware and software assets and supporting company systems and collaboration tools. The role ensures that users have reliable access to the technology and equipment they need to perform their work effectively.

Responsibilities

Help Desk & Technical Support

• Respond to and resolve IT support tickets for all employees contractors and interns.
• Provide troubleshooting and resolution for hardware software and connectivity issues.
• Deliver excellent customer service and maintain detailed documentation of issues and resolutions.

Hardware Setup & Asset Management

• Manage PC setup imaging and shipping for all new hires (onboarding) and PC refresh cycles.
• Process PC returns and ensure accurate asset tracking and inventory management.
• Support and maintain PC equipment and peripherals across all teams.
• Manage the PC asset management lifecycle.

Software & Application Support

• Install and configure user applications including specialized software for Field Service Technicians.
• Support deployment and configuration through Microsoft Autopilot.
• Manage user access and software license compliance.

Collaboration & Facilities Support

• Provide technical support for Zoom Rooms meeting room systems and audio/visual setups.
• Support printer configuration troubleshooting and maintenance.
• Assist with employee badging systems and related access controls.

Mobile Device Support

• Manage and support mobile devices for Field Service Technicians ensuring proper configuration and security compliance.

Education & Experience Required

• 0-1 years of experience in IT support or a similar role - ideal for recent/upcoming grads or early career professionals.
• Strong knowledge of Windows operating systems Microsoft 365 and common business applications.
• Experience with hardware setup device management tools (e.g. Microsoft Intune/Autopilot) and asset tracking systems.
• Familiarity with video conferencing tools (e.g. Zoom) and printer management.
• Excellent communication troubleshooting and organizational skills.
• Ability to work independently and prioritize multiple tasks in a fast-paced environment.
• EmbraceandlivebythemissionandvaluesofCypressCreekRenewables

Location: The preferred location for this role is Durham NC. Our team operates on a hybrid schedule with in-office schedule of four days per week.

Benefits:

• 15 days of Paid Time Off accrual up to 20 days 11 observed holidays.
• 401(k) Match
• Comprehensive package including medical dental vision and health insurance
• Wellness stipend family planning stipend and generous parental leave
• Tuition Reimbursement
• Phone Bill Reimbursement
• Company Swag

A note to Recruiting Agencies Cypress Creek Renewables Human Resources team does not accept unsolicited resumes from third party recruiters staffing firms or related agencies. The Human Resources team coordinates all recruiting and hiring at our company. We do not accept resumes from third-party recruiters unless authorized by the Human Resources team and if a signed agreement is in place. Any unsolicited resumes will be considered property of CCR and we are not responsible for any related fees. All communication related to recruiting partnerships should ONLY be directed to the Human Resources team.

Cypress Creek Renewables is an equal opportunity employer and considers all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status. We are committed to providing a workplace that is inclusive and values diversity and we encourage candidates from all backgrounds to apply.

Please be aware of recruiting scamsofficial communications will only come from @ we will never request personal or financial information and any suspicious activity should be reported to.