Sales Enablement Coordinator

The Sales Enablement Coordinator is responsible for the successful coordination of all Sales Enablement initiatives as defined by addition to supporting Sales Enablement programs the Sales Enablement Coordinator assists with fostering clear communication and transparency between interdepartmental stakeholders. Furthermore the Sales Enablement Coordinator assists in creating and maintaining Sales Enablement resources and programs ensuring alignment with organizational goals.

REPORTS TO

The Sales Enablement Coordinator reports to the Director Sales Enablement Programs.

ESSENTIAL DUTIES

The essential duties for this role include but are not limited to: 

Program Administration & Logistics

• Coordinate and Execute Sales Enablement Programs: Logistical execution of all sales enablement programs and initiatives including coordinating schedules events and monthly tasks.

• Training Class Coordination: Coordinate daily new hire training ensuring trainers leaders and guest speakers are fully equipped. This includes but is not limited to in office classroom set up procuring and distributing necessary materials prizes and awards. Maintaining sales enablement classroom supply inventory. 

• Support Meetings and Communication: Schedule prepare for and support internal and external meetings (standups weekly meetings) including taking preparing and distributing meeting minutes.

• AI Enablement: Leveraging and identifying opportunities to use AI in a way that streamlines processes documentation and any other aspects of the Sales Enablement daily functions.

• Maintain Financial Records: Communicate document and reconcile the monthly sales enablement budget.

Data Maintenance & Reporting

• Track and Aggregate Program Data: Assist leadership by tracking maintaining and aggregating feedback performance data and other metrics from sales enablement programs and training sessions.

• Maintain Training and Employee Records: Utilize project management tools (e.g. Monday) and internal databases to accurately track project deadlines milestones and employee training progress. This includes maintaining training attendance providing missed lessons tracking licensing/onboarding items (e.g. e-learning account creation surveys) and publishing progress reports.

• Learning Management System (LMS): Handle LMS reporting enrollment scheduling and maintenance.

• Ticketing System Administration: Coordinate triage and communicate any incoming tickets for Sales Enablement to assure support for the business in a timely manner. 

Content & Resource Updates

• Update Internal Resources and Intranet: Maintain sales and training resources including designing and editing new and existing content within internal systems (e.g. Treehouse/Monday).

• Multimedia and Lesson Plan Support: Assist with process development design and editing of multimedia content (e.g. Adobe applications) and aid in the design editing and development of lesson plan outlines.

Coaching and Call Monitoring

• Monitor and Audit Coaching Sessions: Monitor all incoming and outgoing coaching sessions (New agent and On-demand) requested by managers or agents. Track audit and document all coaching sessions and associated compensation.

• Call Recording Access: Edit modify and scrub all call recordings for HIPAA compliance and fulfill requests for access to call well systems.

• Agent Live Shadows: Assist with the scheduling coordination and technical support for all in-person and virtual agent shadow activities.

Communication and Support

• Provide Stakeholder Communication: Professionally and clearly communicate program updates changes and information with various stakeholders throughout the organization. Create the template for all Sales Enablement Updates and assist with necessary communications.

• General Administrative and Departmental Support: Provide routine administrative assistance assist sales enablement leadership with various projects and initiatives and communicate with other departments/agents to resolve technical system or program-related issues.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

ROLE COMPETENCIES

• Adaptability 

• Communication

• Analytical 

• Attention to Detail

• Cooperation

• Creativity

• Learning Ability

Qualifications :

• Bachelors degree preferred

• Effective Communication

• High level of Verbal and Written Communication Skills

• Research Skills

• Attention to Detail

• Resourcefulness

• Adaptability

• Organization

• Multitasking

• Problem Solving 

• Emotional Intelligence

• AI Prompting and Tools Competency

• MS Office Proficiency

• Google Suite Proficiency 

• Video Editing and Multimedia Creation Proficiency (Adobe Suite Experience Preferred)

Additional Information :

Benefits:

• Competitive compensation Medical Dental and Vision benefits after a short waiting period

• 401k matching program

• Generous paid time off program with an additional company break during the holidays

• Annual Volunteer Time Off (VTO) and a donation matching program

• Life Insurance Employee Assistance Program (health & well-being on and off the job) Rewards and Recognition

• Maternity and Parental Leave

• Training program and ongoing support throughout your entire Spring Venture Group career

• Diverse inclusive & welcoming culture

• Optional enrollment options include HSA/FSA AD&D Spousal/Dependent life insurance  Short Term/Long Term Disability Travel Assist and Legal plans

Security Responsibilities:

• Operating in alignment with policies and standards

• Reporting Security Incidents Completing assigned training

• Protecting assigned organizational assets

All your information will be kept confidential according to EEO guidelines.

Spring Venture Group is an Equal Opportunity Employer

Spring Venture Group is an Equal Opportunity Employer

Remote Work :

No

Employment Type :

Full-time