Digital Product Owner (Defined Pension Benefits)

Were recruiting for a Digital Product Owner to join us. 

The Digital product owner will lead our efforts in creating and enhancing digital interactions with our customers both individual and institutions for defined benefit pension schemes. This role is pivotal in ensuring that our digital platforms provide a seamless engaging and personalised experience for our customers whilst meeting the needs and expectations of Trustees and EBCs.

What youll be doing:

• Defining and owning the digital product vision for DB member experience aligning with the companys client services strategy and digital roadmap and articulating product benefits to communicate value to users and stakeholders
• Visualising the product roadmap to guide development phases and planning piloting and release strategies for effective product launches
• Championing a member-first mindset ensuring digital solutions are intuitive accessible and valuable to members
• Leading the development and continuous improvement of digital tools and platforms that support DB member journeys (e.g. onboarding retirement planning education and benefit tracking)
• Applying design thinking to explore new concepts and solutions facilitating product prototyping to validate ideas and gather early feedback
• Translating business and user needs into clear product requirements user stories and acceptance criteria while prioritising and managing the product backlog balancing member value business impact and technical feasibility
• Collaborating with internal stakeholders (including engineering design customer service compliance and client relationship managers) to ensure alignment and readiness for digital change acting as the voice of the member in agile ceremonies and product discussions
• Working closely with UX/UI designers engineers and data analysts to deliver high-quality digital experiences including monitoring product performance using analytics and member feedback to drive continuous improvement
• Ensuring Consumer Duty accountability by reviewing system or process changes that impact customer journeys with business stakeholders to assess their effect on customer outcomes
• Leading all matters related to employee management ensuring consistent use of management discretion and adherence to Group policies and procedures including the Partnership Agreement to maximise business performance

Qualifications :

Who were looking for:

• Strong understanding of Defined Benefit pensions and member servicing models
• Familiarity with digital design principles accessibility standards and customer journey mapping
• Understanding of IT infrastructure systems and services in complex environments
• Proven experience as a Product Manager or product owner ideally with a focus on digital member or customer experiences in financial services pensions or a related field
• Experience working in Agile delivery teams and using tools such as JIRA Confluence or similar
• Desirable: experience with data visualisation personalisation or digital self-service platforms
• Excellent communication and stakeholder management skills
• Ability to translate complex requirements into simple user-focused solutions
• Ability to lead 2-3 teams in a matrix management structure
• Degree desirable but not essential with equivalent experience in relevant field (e.g. business technology pensions)
•  Desirable: Product Owner Professional Scrum Product Owner (PSPO) or Certified Scrum Product Owner (CSPO) or relevant experience or SAFe Product Owner/ Product Manager (POPM)

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time