Renewals Manager

Your Role :

At the crossroads of commercial strategy and customer success the Renewal Manager oversees the full renewal lifecycle of data center service contracts across a portfolio of EMEA markets. Youll be joining an regional team spread across multiple markets collaborating daily with colleagues from diverse backgrounds who share a common goal: delivering a seamless and customer aligned renewal experience.
As the link between internal teams (technical commercial legal) and customers you ensure a smooth proactive and customer-aligned renewal experience directly contributing to revenue growth retention and long-term satisfaction.

The Mission :

Own the end-to-end renewal process from opportunity identification to contract signature including negotiation and cross-team coordination.
Manage your portfolio of contracts in Salesforce and CPQ: anticipate churn risk secure renewals and identify growth opportunities.
Build tailored renewal strategies in collaboration with Asset Managers Country Directors and Sales & Operations teams.
Negotiate with impact: present renewal offers adjust commercial and technical terms and find win-win outcomes.
Ensure flawless execution: manage approval workflows coordinate with Legal and keep customer and contract data accurate and up to date.
Analyze challenge and improve: monitor retention and churn KPIs identify trends and provide actionable insights to enhance processes.
In short you are the driving force behind seamless renewals that strengthen customer relationships while fueling the companys growth ambitions.

The Skills That Make the Difference

Business & Customer Focus
You combine commercial acumen financial understanding and customer empathy to deliver relevant value-driven solutions.
Agile Negotiator
You can defend value while building trust firm on objectives flexible in approach.
Cross-Functional Leadership
You bring together stakeholders from Sales Operations Legal and Finance driving clarity alignment and results.
Tech & Tools Proficiency
Youre confident with Salesforce CPQ Excel using them effectively to manage and optimize your portfolio.
Autonomy & Prioritization
You manage multiple renewals simultaneously without losing track or quality. You thrive in a fast-paced evolving environment.
Languages & Communication
Fluency in French and English is a must; another European language is a plus. You communicate clearly whether in writing in meetings or at the negotiation table.

Who We Are

Digital Realty facilitates the convergence of businesses and data by offering a full range of datacenter colocation and interconnection solutions.
Through PlatformDIGITAL our global datacenter platform we provide clients with a secure environment for their data. Additionally we use a proven datacenter architecture methodology called PDx to drive innovation and successfully address data sensitivity challenges.
With a global presence spanning 300 facilities across 50 metros in 28 countries and 6 continents Digital Realty gives clients access to the data communities that matter most to them.
To learn more about Digital Realty visit or follow us on LinkedIn and X (Twitter).
The Portfolio Management Group
Our Portfolio Management team drives strategic oversight and optimisation of Digital Realtys global datacenter portfolio. We focus on aligning assets with market demand managing lifecycle performance and ensuring value creation for our clients and stakeholders.
This team plays a critical role in shaping growth strategies supporting investment decisions and maintaining a balanced high-performing portfolio across our global footprint. The Renewal team optimises available inventory drives same-store growth and ensures seamless contract extensions while maintaining exceptional customer satisfaction.

What We Offer You

Our industry is experiencing tremendous growth offering the chance to join a dedicated and passionate team working together to meet the evolving needs of our global clients.
Join us and be part of an inclusive environment where you can bring your authentic self to work. As a team member youll collaborate with professionals from diverse fields challenge the status quo and turn ideas into action. We also provide ample development opportunities to help you build a rewarding and successful career.

Our Compensation Philosophy

Digital Realty offers employees a competitive compensation package excellent benefits and a recognition-driven work environment. At the core of our philosophy we reward employees for achieving goals aligned with the companys values.
Now is the perfect time to join our company apply today and leave your mark on our future!

NOTES:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Digital Realty is an equal opportunity employer EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity age national origin disability or protected veteran status or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.